Enter your collection postcode, delivery postcode, pallet size, weight and dimensions in our Instant Quote Tool. The system compares available carriers and shows the best services instantly.

Economy Road Freight is usually the most cost-effective option. It balances price and reliable delivery while keeping transit times competitive.

Economy road freight typically takes 3–5 working days pending customs clearance. Express services via Air Freight can arrive in 1–3 working days depending on the route.

Prices remain final if the weight, dimensions and addresses entered during booking are accurate. Re-rating only occurs if incorrect information is provided or if a collection or delivery fails.

No. All charges are displayed before confirming your booking. Optional services such as residential delivery or tail-lift vehicles are clearly itemised.

Yes. Shipping multiple pallets often reduces the cost per pallet because vehicle space is used more efficiently.

Yes. Economy road freight is the cheapest option, while express road or air services offer faster delivery.

Yes. Our quote tool calculates prices for multiple pallets automatically. Larger shipments can also be arranged via LTL or FTL services.

Yes. We support both UK exports and imports. To arrange a return shipment, simply swap the collection and delivery countries in the quote tool.

Standard UK pallets (120 × 100 cm) or Euro pallets (120 × 80 cm) are both accepted, provided they are strong, undamaged, and suitable for the weight of your goods.

Use strong strapping first, then shrink-wrap from the pallet base to the top. Heavy items should always be placed at the bottom. See our Pallet Packing Guide.

Yes. Oversized pallets are accepted provided they are properly protected and declared accurately when booking. See our Oversized Pallets guide.

Most pallet networks allow up to 1,200 kg per pallet. Pallets above 750 kg usually require forklift access at both collection and delivery.

Since Brexit, ISPM-15-compliant wood packaging is required for shipments between the UK and the EU. Enforcement varies on UK–Netherlands routes, but using heat-treated pallets is strongly recommended. See our ISPM-15 guide.

Yes. Plastic pallets are acceptable and avoid ISPM-15 requirements entirely.

Yes. Photographs can help support insurance claims and confirm packaging quality.

Yes, but they must be professionally packed with strong outer protection and internal cushioning.

Poorly packed pallets may be refused for collection or could be damaged during transit. Carrier liability may not apply if inadequate packaging caused the issue.

Prohibited items include explosives, live animals, perishable foods, cash, jewellery and hazardous materials without proper documentation. See our Prohibited & Restricted Items guide.

Yes. Personal effects shipments are handled only via DHL and must be palletised with a detailed packing list and correct documentation.

Yes, provided they are fully drained of fluids, cleaned and securely fixed to a pallet.

Yes, but restrictions apply. Lithium batteries may require MSDS documentation and compliant packaging. See our Dangerous Goods guide.

Yes, but only if declared as ADR dangerous goods with proper documentation and approved packaging.

No. Pallet2Ship does not transport alcohol on pallet freight services.

Yes, but only ambient (non-perishable) foods. Chilled or frozen goods are not accepted.

Yes, if properly protected and securely strapped to the pallet.

You will need a Commercial Invoice including shipper and consignee details, EORI numbers, HS codes, values and Incoterms.

Yes. Every shipment must include a commercial invoice (or a proforma invoice for personal shipments).

Most commercial shipments require an EORI number for both exporter and importer.

HS codes classify goods for customs and determine duties and VAT. Accurate HS / Commodity Codes must appear on your invoice.

Yes. UK–EU shipments continue normally but require customs documentation.

Brexit introduced customs declarations and documentation requirements for all UK–EU shipments.

Common terms include DAP, DDP, EXW and FOB. See our Incoterms guide.

The carrier submits documents to customs, but the shipper must provide accurate information.

Yes, depending on the goods. Import VAT and duties are usually paid by the importer in the Netherlands.

Yes. Even low-value samples require invoices, although duty relief may apply.

Our team will contact you immediately if customs request additional documentation.

Yes. Our carriers coordinate the process, but the shipper remains responsible for accurate documentation.

Yes. Optional Insurance can be added during booking.

Insurance covers loss or damage during transit when goods are correctly packed.

Insurance coverage for used personal items is limited. See our insurance page for details.

Only limited carrier liability applies, based on weight rather than goods value.

Contact us immediately and provide photos and documentation.

Follow the steps outlined on our Claims Process page.

Collections normally occur 08:00–18:00 Monday–Friday.

Sometimes, depending on location and booking time.

Yes, across most UK postcodes if the booking is placed before the daily cut-off.

Yes, via premium carriers such as DHL, FedEx or UPS.

Yes, if the delivery location lacks loading equipment.

Inform us when booking so we can arrange suitable vehicles.

The pallet may return to the depot and redelivery charges may apply.

Yes. Provide the ASN and booking reference when booking.

Yes, including Amsterdam, Rotterdam, Utrecht and all regions.

Yes. National holidays such as King’s Day, Christmas and Easter may extend transit times.

Yes. Multi-pallet bookings are supported.

Yes. Simply select the Netherlands as the collection country.

Yes. Tracking becomes active once the pallet is collected.

Tracking only activates after the shipment is scanned at collection.

It may be awaiting customs clearance or transfer between hubs.

Yes, via Air Freight or express road services.

Timed deliveries may be available on certain services.

Economy prioritises cost efficiency, while express services prioritise speed.

We work with DHL, FedEx, UPS and major European pallet networks.

Yes. Your account dashboard allows quick re-booking.

Changes are difficult once the pallet is in transit and may incur additional charges.