Dear valued customer,
In this time of uncertainty, we are pleased to announce that Pallet2ship will not increase our prices despite worldwide fuel price increases and subsequent rate increases from our carriers.
We are proud to be able to offer our customers the best possible prices at all times.
We can confirm the issue is now resolved and normal service is restored. We continue to monitor the service closely.
Thank you for your patience during this service interuption to your business, for which we again apologise.
We apologise for any inconvenience caused.
Please note there has been a Truck Driver protest on Monday 13th December over fuel prices, this has been causing major delays in Dublin and surrounding areas.
They have also planned to protest again on Thursday 16th December. Please be aware that deliveries/ collections will be affected on these dates.
The attack was discovered and is continuously observed and analyzed by HellmannÂ´s Global Crisis Taskforce. In addition, external renowned security specialists were called in. As a precautionary measure, all connections to the central data center were immediately disconnected temporarily, which currently still has material impact on our business operations. Clear and binding policies on IT and information security are in place and apply at all times. We can currently not rule out that there have been data leakages or unauthorized use of data.
We currently recommend to reach out to your contacts at Hellman on their cell phones. Hellmann takes this incident very seriously and is working at full speed to ensure that it is dealt with quickly and securely. Operations will be restored step by step, with the security and integrity of the systems as the top priority.
The above statement is based on our current knowledge [09 December 2021, 09.00am CET]. We will update you regularly on further developments. Please also check the website for regular updates: www.hellmann.com/it-infrastructure. For any questions please get in touch with your known contacts at Hellmann.