We would like to make you aware of the extraordinary circumstances being faced by the UK's Pallet Networks, as a result of the pandemic, Brexit and other causes.
Please take a moment to read through the latest update we have received from The Association of Pallet Networks.
The Association of Pallet Networks
7 May 2021
Dear Colleagues and Customers
The Association of Pallet Networks is asking for your support and patience as the UK's pallet networks meet an unprecedented level of challenge in their role as keyworkers and a major delivery mechanism for UK plc.
While our sector prides itself on high service levels, we would like to draw your attention to the exceptional circumstances in which our network partners are currently operating. Following more than 12 months of disruption due to pandemic, during which we continued to keep Britain moving, shops and hospitals stocked, and your goods reaching their customers, we have recently had to deal with an extraordinary surge in volumes at a time when our resources are acutely stretched.
This has inevitably impacted on our ability to maintain the very high service levels for which our industry is renowned. There are many factors which have contributed to the current challenging situation:
In short, despite responding with resilience and agility to the needs of a UK under lockdown and undergoing the most major shift in trade conditions for several decades, we are having to do far more with less resource available to us than ever before.
We will continue to work intelligently, proactively and professionally to meet all your delivery needs. However, we would be remiss if we did not take the time to explain these highly unusual circumstances to our loyal customer base, and ask for your understanding and support.
How you can help?
Firstly, please be patient if some of your deliveries take longer than normal. Our teams are working extremely hard and they care just as much as you do about the efficiency and professionalism of their service.
Secondly, communicate to your customers that there may be some unavoidable delays in their expected delivery schedule. It would be helpful if they could use the provided track and trace services, or contact you, as the seller, if they have queries about their delivery, rather than ringing network depots.
Work with your pallet network and your local depot to ensure that every pallet is correctly manifested, packaged and all necessary paperwork and contact details are correct. When Hubs and depots are extremely busy, troubleshooting problematic consignments creates an unnecessary delay.
Please remember that our successes still outnumber the challenges we face, and that our primary concern is to give you optimal service, safely, cost effectively and sustainably.
Thank you, on behalf all the UK's pallet networks for your understanding.
Founder & Chairman, APN
Here at Pallet2Ship, we put our customers first and aim to give you the most up to date information. Please see the information below regarding required documentation for shipments post Brexit.
IMPORTANT! Information on EORI numbers.
Considering shipping goods to/from Europe? In the UK, businesses, self-employed and private individuals involved in a commercial transaction must register, the same for businesses and self-employed within the EU, so before exporting/importing it is essential to make sure that both you and your customers/suppliers in Europe have the EORI numbers (unless your EU customer is a private individual in which case they do not need it).
|Collect from||Deliver to||
(for goods that are subject of a sale)
(for personal effects)
|Northern Ireland||Rep. of Ireland|
|Rep. of Ireland||Northern Ireland|
|Great Britain||Northern Ireland|
|Northern Ireland||Great Britain|
|Rep. of Ireland||Great Britain|
|Great Britain||Rep. of Ireland|
|Rep. of Ireland||Europe|
|Europe||Rep. of Ireland|
VAT: applicable; not applicable.
EORI: required; not required.
Any company, self-employed or private individual selling goods to Europe must apply for an EORI number and provide it on the commercial invoice.
If your customer in Europe is a business or self-employed individual you are also required to provide their EORI number and if they do not yet have one they are required to apply.
We are delighted to announce that we are now one of the few businesses in the industry to offer instant online sea freight quotes for both imports and exports, and the only company to provide door-to-door options for exports (for business customers only) and door-to-port (for business and private individuals). We are operating in a highly-volatile industry, and we are always trying to adapt the services we provide to all of our customers' needs and always looking to improve on the existing online system such as adding new services, so you can export and import your freight at a click of a button.
As Brexit has finally happened, after 3 years of negotiations and uncertainty, the UK can now look forward to new trade opportunities outside Europe, and to develop the ones already in place. The USA and Canada are 2 of the most important potential trade partners, and we want to offer our customers the easiest and most cost-effective solutions when importing/exporting goods from and to these 2 countries. Furthermore, we have added 3 new sea freight services on our website:
A similar initiative, this time related to the sea freight service, will focus on LCL (less-than-container-loads) and FCL (full-container-loads). In similar terms, if you are a customers who is shipping full container loads to anywhere in the world we will be able to get back to you with some of the lowest prices in the industry much quicker, so your business will truly profit from our network of freight forwarding partners and the experience and expertise of our operations team.
We are very excited about these new sea, air and road freight services, we are sure they will offer great value for money for many of our customers and help them export or import their goods for less. We want to offer everyone a modern, transparent online freight platform, a platform anyone can use on their laptop or mobile from the comfort of their home or office to obtain instant pallet delivery rates to and from anywhere in the words in seconds. On top of this we are working hard to continuously update the website with new information about legislation, documentation and procedures when it comes to international trade, so our customers have the confidence of using any of these services. We would like to make it clear to you: we will be here to help you every step the way, from the moment you book with us online, to the minute your pallets get delivered. In Pallet2Ship you will have an honest and experienced partner so do not hesitate to contact us at any time if you have any questions about any of our international or domestic pallet services.