Dear valued customer,
We are delighted to announce the launch of our new website and we hope we managed to create a more user-friendly and efficient online experience for you. While there may be some minor technical issues as we continue to improve it, the booking process is working smoothly.
Thank you for your patience, and if you encounter any problems, please feel free to contact us.

Dear Customer,

We’d like to sincerely apologise for any inconvenience caused between 7th-8th March, as a result of a server outage, due to a major fibre outbreak.
This resulted in the inaccessibility of our website and email services. We can confirm the issue has now been resolved, and we look forward to helping you again.

Dear Valued Customers,

We would like to inform you of a current situation affecting freight movements in France and Belgium. Sources in France have reported a blockade by farmers, impacting transportation to various areas, notably Paris, Lyon, and Gennevilliers.
The protest, which originated in France and has now extended into Belgium, involves tractors blocking major roads across the country. This unforeseen circumstance is currently affecting our service levels.
In response, our carriers are actively exploring alternative routes and considering the possibility of transporting goods via train to mitigate the impact on cargo destinations. However, due to the unpredictable nature of the situation, we are unable to provide a certain end date for the protest in France.
In Belgium, farmers plan to continue their protest until Thursday, coinciding with a European summit in Brussels. We anticipate further disruptions in the coming days as our carriers work to recover from delivery delays affecting trailers that typically transport via these countries.
Our carriers are committed to monitoring the situation closely. In the event of any further disruption to our operations, we will communicate accordingly. For additional information, please feel free to contact us.
We appreciate your understanding and patience during this challenging time.

Dear Valued Customer,
We would like to inform you that several countries across Europe are currently experiencing adverse weather conditions, leading to potential service delays. Your understanding during this time is greatly appreciated.
Germany: Heavy snowfall, rain, and ice have impacted general collection and delivery services.Operations at Knullwald Hub, including inbound and outbound freight, as well as linehaul departures (NIJ-HOM-BOL, NIJ-HOM-NIJ, and PAR-HOM-PAR), are affected, causing delays.
Other affected countries: Austria, the Netherlands, Belgium, Luxembourg, Poland, and France are also experiencing weather-related disruptions.
France: A new decree for postal codes 59 and 62 restricts truck movements. The Haut de France region (F-80, 59, 62, 27) has a driving ban due to black ice and snow.
Services are restricted due to bad weather, including ice and snow over Paris and northern France Black ice and snow in eastern France and Alsace may lead to delays and backlogs.
The situation is dynamic, and updates will be provided as changes occur. We appreciate your patience and understanding during this challenging period.

Good morning,

Please be advised that the Palletways depot servicing the below postcodes has recently expanded its postcode area, causing delays in their service as they settle into this change.

Deliveries may experience up to a one-day delay as they work to bring the service levels back up.

Postcode area: NR1-97, NR13-18, 29, 30, 31, 32 33/ IP18-22.

Thank you for your understanding!