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Pallet2Ship® Service Updates

Dear valued customer,

In this time of uncertainty, we are pleased to announce that Pallet2ship will not increase our prices despite worldwide fuel price increases and subsequent rate increases from our carriers.

We are proud to be able to offer our customers the best possible prices at all times.

Payment gateway is back online


We can confirm the issue is now resolved and normal service is restored. We continue to monitor the service closely.

Thank you for your patience during this service interuption to your business, for which we again apologise.

Payment gateway unavailable


Unfortunately our online payment system is down, this is being looked into by IT professionals as a matter of urgency. If you reached the payment stage of your booking, rest assured we will contact you as soon as the system is back up.

We apologise for any inconvenience caused.

Bridge maintenance and repairs, M20 Junction 3 (M26) to junction1 (M25), Kent


Dear valued customer, 

 We’re writing to inform you that work is due to take place on the bridge which carries the M20 above the A225 Dartford Road in Farningham, close to M20 junction 1. The M20 northbound carriageway, between junction 3 for the M26 and junction 1 for the M25, will be closed overnight between 10 pm and 5:30 am on Friday 18 March, and for a longer period of 8 pm on Saturday 19 March to 8 am on Sunday 20 March.

 The same road closure will be in place between 10 pm and 5:30 am from Monday 21 March for six nights, and again from Friday 1 April for a further four nights while we replace an expansion joint at the bridge. 

 During the overnight M20 closures, a clearly signed diversion will be in place via the M26 westbound to junction 2a, and the A20 London Road, Main Road Gorse Hill northbound to re-join the M20 at junction 1. 

If you would like to keep up to date with planned closures on the M25 and the wider strategic road network, you can view the National Highways daily road closure report by clicking here.  

Truck Driver protest on Monday 13th


Please note there has been a Truck Driver protest on Monday 13th December over fuel prices, this has been causing major delays in Dublin and surrounding areas.

They have also planned to protest again on Thursday 16th December. Please be aware that deliveries/ collections will be affected on these dates.

Hellmann Worldwide Logistics has been the target of a cyber-attack.


The attack was discovered and is continuously observed and analyzed by Hellmann´s Global Crisis Taskforce. In addition, external renowned security specialists were called in. As a precautionary measure, all connections to the central data center were immediately disconnected temporarily, which currently still has material impact on our business operations. Clear and binding policies on IT and information security are in place and apply at all times. We can currently not rule out that there have been data leakages or unauthorized use of data.

We currently recommend to reach out to your contacts at Hellman on their cell phones. Hellmann takes this incident very seriously and is working at full speed to ensure that it is dealt with quickly and securely. Operations will be restored step by step, with the security and integrity of the systems as the top priority.

The above statement is based on our current knowledge [09 December 2021, 09.00am CET]. We will update you regularly on further developments. Please also check the website for regular updates: www.hellmann.com/it-infrastructure. For any questions please get in touch with your known contacts at Hellmann.

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