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Pallet2Ship Service Updates

COVID-19 Updates

09-04-2020

Coronavirus Service Updates

Palletways

As we know, there are many news reports right now that talk about countries closing their borders to minimise the spread of the Corona Virus, and clearly this has caused disruption across Europe. If you wish to send a consignment between countries, please read the information below to ensure your expectations are met. For all customers paying to ship a consignment from one country to another, you must:

1. Check that the delivery or collection point is open for business and that the pallet will be ready.
2. It is critical to have the right contact details of the consignee, full phone number and name – please ensure you double-check this information.
3. Consignments that cannot be delivered as not open or the area is restricted for access will end up being either returned or stored, this will be chargeable and there may not be a choice of storage due to capacity constraints.
4. Due dates will need to be extended so that realistic service levels can be established. It is likely that our premium service will be 1 day slower and the economy service up to 1-2 days slower, however, this will depend on consignment specifics.
5. Pallets will not automatically be returned without Palletways customer service contacting the payor for instruction.
6. We are putting in procedures to work around contamination issue so the POD process could vary by country.

Please be advised that Palletways has suspended their freight services to/from Italy and Spain for the foreseeable future. 

DHL

DHL reports that most deliveries are still being made as normal; however, there are delays and disruptions in some countries (please see the country-specific information below). Customers are asked to check potential local delivery disruptions with their recipients before booking their shipment.

Austria

DHL has suspended service in these areas: 
5611 Grossarl; 5612 Huettschlag; 5630 Bad Hofgastein; 5632 Dorfgastein; 5640 & 5645 Bad Gastein; 6450 Soelden; 6452 Hochsoelden; 6456 Obergurgl, Hochgurgl; 6458 Vent; 6553 See, Paznaun; 6555 Kappl; 6561 Ischgl; 6562 Mathon; 6563 Galtuer; 6580 St. Anton am Arlberg, St. Christoph; 6762 Stuben; 6763 Zuers; 6764 Lech; 6767 Warth; 6888 Schroecken; 8972 Ramsau am Dachstein; 9844 Heiliigenblut. 

China
There are likely to be delays for all shipments to China due to the coronavirus outbreak. DHL Express has resumed service to most parts of China. However, services to Hubei (Wuhan) remain suspended.

Czech Republic

DHL has suspended service in the following areas: Litovel 783 21, 783 31; Cervenka 784 01; Unicov 786 81, 783 91, 783 93

France

DHL has suspended service in the following areas: Auvergne, Mulhouse, Strasbourg, Toulon–Hye`res.

Italy

There are likely to be delays for all areas of Italy due to closures. DHL has reported suspended service in these areas: Avellino, Ariano Irpino, Atena Lucana, Caggiano, Forli`, Medicina, Sala Consilina, Salerno Polla. According to DHL, shipments that have already arrived at the local depots in these areas will be held for now.

Libya

DHL has suspended service to Libya due to flight cancellations.

Philippines

Please note that the Philippines has announced a lockdown on the capital Manila for a month to contain the coronavirus outbreak, effective from March 15th 2020. Please expect delays for pick-ups and deliveries in the Manilla metro area, plus Luzon, Visayas and Mindanao. DHL are delivering to limited postcodes within the following areas: Abra, Albay, Apayao, Aurora, Bataan, Batangas, Benguet, Bualacan, Cagayan, Camarines Norte, Camarines Sur, Cavite, Ifugao, Ilocos Norte, Ilocos Sur, Isabela, Kalinga, La Union, Laguna, Mountain Province, Nueva Ecija, Nueva Viscaya, Pampanga, Pangasinan, Quezon, Quirino, Riza, Tarlac, Zambales. Service has been suspended in all other areas within the Philippines.

Somalia

DHL has suspended all service to Somalia.


Euro Pallex
Please be advised that Euro Pallex has suspended their freight services to/from Spain and Portugal, for the foreseeable future. 


Europa Worldwide
Europa has announced that, in order to protect customers and their staff, they will deliver the shipments without the obligation to sign the documents of the customers and the drivers will put the date and hour of the delivery on the POD. It’s important to add that during this period we will not accept any claims where goods are later stated to be damaged or missing.
Currently, there are no suspended services, but please be advised that there will be collection/delivery delays.  


Transglobal Cargo/Cargo Deliveries

Africa: Nigeria and Sudan service suspension until 6th April. Bangladesh: Service suspended until 5th April. The Caribbean, Central & South America: Service suspensions reported in Bolivia, Ecuador, Honduras, Panama, Paraguay, Peru and Venezuela. Full and partial lockdowns ongoing. Please note we expect a further update on this and will advise accordingly. Expect delays in Argentina, Brazil, Chile, Dominican Republic and Uruguay. Aruba & Bahamas are experiencing customs delays with priority given to medical supplies. China: Expect delays of 2-3 working days due to stringent traffic control and inspection measures throughout Mainland China. Italy: Expect delivery delays until at least 3rd April during the 'Lockdown' period.  We advise against sending shipments to business addresses during this time as many offices and places of work are closed. Rest of EU: Service disruption is expected throughout the EU with local business closures and restricted movement. Deliveries to places of work may be delayed. Delivery Drivers will not be requesting signatures for safety reasons. India: Service suspended until 15th of April. Israel: Delays of 2-3 working days reported. Japan: No interruptions to operations or delivery service. Minor delays of 1-2 working days due to flight capacity between Hong Kong and Taipei where our service hub is located. Macao: Delivery delays between 1-2 working days expected for all services. Malaysia: Expect minor delays due to partial lockdown imposed until 14th of April 2020. We advise against shipping to Business as many ‘non-essential’ organisations are closed. Middle East: Azerbaijan and Jordan 2 week service suspension. Nepal: Service suspended until 17th of April. Oman: The government has declared a complete lockdown from 1st of April until further notice. Philippines: Services have been temporarily suspended until 13th April 2020 due to Government travel restrictions. Singapore: Please note we have flight connection delays to Singapore, shipments are currently routed via other carriers, please expect delays of 2-3 days. Sought Africa: Service currently suspended due to a lack of linehaul options. South Korea: Minor delays of 1-2 working days due to flight capacity between Hong Kong and Taipei where our service hub is located. In-country delivery delays due to reduced workforce. Sri Lanka: Local Government has banned all passenger aircraft until 31st March. Deliveries have been suspended until further notice. Taiwan: Minor delays of 1-2 working days due to reduced flight capacity to Taipei. No delivery delays in the country. United States: Passenger flights between the UK and US now suspended from midnight but airlines are operating a cargo service only. Surcharges will apply for all direct courier and cargo services.  UAE: Dubai locked down one of the city’s densely populated areas in efforts to prevent the spread of the coronavirus. No one will be allowed to leave or enter the Al Ras Area for two weeks from Tuesday 31st March. There will be heightened restrictions on the movement of people and traffic to facilitate sterilization of the area. All the shops and companies are closed and the residents will not be able to step out of their apartments/buildings until the government remove the lockdown notice. Areas/streets that are under lockdown in Deira region and kindly expect none deliveries to the below areas/streets: Al Ras Area, Naif Area, Ayal Nasir street, Nasser Square Area, Gold Souq, Sabka Street. 
Please be advised that many flights have been cancelled due to Coronavirus, and some airlines have reduced the air freight capacity to some destinations, such as Singapore, Saudi Arabia, the UAE. This will result in delays and unexpected rates. All services and rates are subject to confirmation.  



Update- 18th of March: As the situation regarding Coronavirus has continued to develop across the UK, we are now taking sensible precautions to reduce the risks whilst ensuring there is minimal disruption to our operational performance.
One area identified as a concern for both the delivery points and our drivers, when making collections or deliveries, is the collection of signatures from the consignees. This act provides close contact, between the two parties and increases the risk of infection. We are therefore looking to retain our current EPOD and paper signature capture that is currently in place but add an additional process which will be accepted as a Proof of Delivery when signature capture is not possible. In such events, we are looking for your authority to enable collections or deliveries to commence without signature until risks from the Coronavirus are controlled. In all cases, a name, date and time will be obtained but will be printed on the Proof of Delivery documentation by the driver. We look for your support during this difficult period and feel it is necessary to take these preventative measures to minimise people contact and interaction, reducing risks relating to Coronavirus entering our working environments. As the situation changes these terms will be updated.


Update- 16th of March

Dear valued customer,
Please be advised that some of our services to/from Italy and Spain have been suspended due to the COVID-19 outbreak. Only the transportation of food and beverage, basic necessities and relief goods are currently permitted. We ask you to make sure that the Italian consignees are open and not to ship consignments heading to closed delivery points. Please make sure you check with us at office@pallet2ship.co.uk before placing the booking. We thank you for your understanding.


Update- 12th of March 
 China: Delivery service to Wuhan and Hubei province has resumed.  Elsewhere delays are expected as stringent traffic control and inspection measures in Mainland China.  Expect delays of 2-3 working days. 
Italy: Expect delivery delays until at least 3rd April during the 'Lockdown' period. 
Ireland: The situation is being monitored following Irish Governments announcement to move into a ‘Delay Phase’.
Japan: Minor delays of 1-2 working days due to flight capacity between Hong Kong and Taipei where our service hub is located. 
Macao: Delivery delays between 1-2 working days expected for all services
South Korea:  Minor delays of 1-2 working days due to flight capacity between Hong Kong and Taipei where our service hub is located.  In-country delivery delays due to reduced workforce. 
Taiwan: Minor delays of 1-2 working days due to flight capacity between Hong Kong and Taipei. No delivery delays in the country.
United States: The situation is being monitored following the US Government announcement on 11th March banning flights to and from Europe’s Schengen Area.  Flights between the UK to the USA are departing as normal.


Update-11th of MarchPlease be advised that all couriers throughout mainland China are fully operational aside from Hubei providence which is still on lockdown.

Italy is currently facing a large number of cases and as a result, the country has gone into lockdown.


DHL & UPS have permission from the Italian government to continue to operate as normal, so there are no restrictions at this moment in time.


All other couriers have advised that pick-ups and deliveries in the below towns are suspended until further notice:


Casalpusterlengo - 26841

Fombio - 26835

Maleo - 26847

Somaglia - 26867

Bertonico - 26821

Terranova dei Passerini - 26827

Castelgerundo - 26844

San Fiorano - 26848

Codogno - 26845

Castiglione dadda - 26823

Vo Euganeo- 35030



Update-10th of February  -Beijing  is still closed until next Monday 17th, this is a Government decision 
- Qingdao, Hangzhou, Nanking, Guangzhou offices are still closed with no update of when they will re-open (no Cathay flights into Qingdao, Hangzhou or Nanking) 
- Zhengzhou, Shanghai, Xiamen are currently open with very limited staff in attendance 
- Shenzhen will soon re-open, however the date to be confirmed (subject to on-going inspection from local authorities and Government officials 
- Chinese Domestic transportation remains very limited, especially between cities and provinces. (most of the highways are subject to blockades)   We have been advised that most of the factories are still closed, along with many of our franchise customers thus affecting further delays.   We will update and advise you of any changes as soon as possible. 


Hong Kong Update- 31st of January
The Hong Kong Government has advised people in Central, Hong Kong, also known as the Central business district, to work from home, to avoid causing virus inflation in common areas. Because businesses may be closed during this period, collections/ deliveries will be affected. 
We will keep you updated as soon as possible.


Dear customer,

Please be advised there will be no export & no import clearance service and no delivery or collection service to/from China until 10th of February, due to the worsening Coronavirus outbreak.
As soon as we have any updates, we will keep you informed.








Brexit information

11-10-2019


Dear valued customer, we would like to bring to your attention that Palletways has prepared guidelines for you, with everything you need to know regarding Brexit and how it can affect your business. 
Please click here to access the document that Palletways provided regarding this matter.
We will update you as soon as we have more news from our other carriers.

Global climate protest

07-10-2019

Please be advised starting on the 7th of October Extinction Rebellion (XR) activists are planning to shut down many parts of Central London. This action may delay both collection and delivery services, as all the London postcodes will be affected.

New import service for parcels

26-09-2019

Please be advised that we have added a new import service for parcels, Euro Saver, which can handle parcels up to 60 kg.

This service is fully trackable and we can collect from almost all the European countries.
The usual transit time is 2-4 working days depending on location. We require 48h notice before we can collect your parcel.

New sea freight import service

26-09-2019

Please be advised that we have added a new sea freight import service that can accommodate 1 pallet up to a full container load. This service is port to door only, and it is the sender's responsibility to arrange the delivery to port.

When it comes to transit time, we can take as example an import from Shanghai, which takes around 28 days (port-port transit).

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