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Pallet2Ship® Service Updates

Dear valued customer,

In this time of uncertainty, we are pleased to announce that Pallet2ship will not increase our prices despite worldwide fuel price increases and subsequent rate increases from our carriers.

We are proud to be able to offer our customers the best possible prices at all times.

Services outage


Dear Customer,

We’d like to sincerely apologise for any inconvenience caused between 7th-8th March, as a result of a server outage, due to a major fibre outbreak.
This resulted in the inaccessibility of our website and email services. We can confirm the issue has now been resolved, and we look forward to helping you again.

Farmers' strike action notification


Dear Valued Customers,

We would like to inform you of a current situation affecting freight movements in France and Belgium. Sources in France have reported a blockade by farmers, impacting transportation to various areas, notably Paris, Lyon, and Gennevilliers.
The protest, which originated in France and has now extended into Belgium, involves tractors blocking major roads across the country. This unforeseen circumstance is currently affecting our service levels.
In response, our carriers are actively exploring alternative routes and considering the possibility of transporting goods via train to mitigate the impact on cargo destinations. However, due to the unpredictable nature of the situation, we are unable to provide a certain end date for the protest in France.
In Belgium, farmers plan to continue their protest until Thursday, coinciding with a European summit in Brussels. We anticipate further disruptions in the coming days as our carriers work to recover from delivery delays affecting trailers that typically transport via these countries.
Our carriers are committed to monitoring the situation closely. In the event of any further disruption to our operations, we will communicate accordingly. For additional information, please feel free to contact us.
We appreciate your understanding and patience during this challenging time.

European Services Update


Dear Valued Customer,
We would like to inform you that several countries across Europe are currently experiencing adverse weather conditions, leading to potential service delays. Your understanding during this time is greatly appreciated.
Germany: Heavy snowfall, rain, and ice have impacted general collection and delivery services.Operations at Knullwald Hub, including inbound and outbound freight, as well as linehaul departures (NIJ-HOM-BOL, NIJ-HOM-NIJ, and PAR-HOM-PAR), are affected, causing delays.
Other affected countries: Austria, the Netherlands, Belgium, Luxembourg, Poland, and France are also experiencing weather-related disruptions.
France: A new decree for postal codes 59 and 62 restricts truck movements. The Haut de France region (F-80, 59, 62, 27) has a driving ban due to black ice and snow.
Services are restricted due to bad weather, including ice and snow over Paris and northern France Black ice and snow in eastern France and Alsace may lead to delays and backlogs.
The situation is dynamic, and updates will be provided as changes occur. We appreciate your patience and understanding during this challenging period.

Service Update


Good morning,

Please be advised that the Palletways depot servicing the below postcodes has recently expanded its postcode area, causing delays in their service as they settle into this change.

Deliveries may experience up to a one-day delay as they work to bring the service levels back up.

Postcode area: NR1-97, NR13-18, 29, 30, 31, 32 33/ IP18-22.

Thank you for your understanding!

Bridge maintenance and repairs, M20 Junction 3 (M26) to junction1 (M25), Kent


Dear valued customer, 

 We’re writing to inform you that work is due to take place on the bridge which carries the M20 above the A225 Dartford Road in Farningham, close to M20 junction 1. The M20 northbound carriageway, between junction 3 for the M26 and junction 1 for the M25, will be closed overnight between 10 pm and 5:30 am on Friday 18 March, and for a longer period of 8 pm on Saturday 19 March to 8 am on Sunday 20 March.

 The same road closure will be in place between 10 pm and 5:30 am from Monday 21 March for six nights, and again from Friday 1 April for a further four nights while we replace an expansion joint at the bridge. 

 During the overnight M20 closures, a clearly signed diversion will be in place via the M26 westbound to junction 2a, and the A20 London Road, Main Road Gorse Hill northbound to re-join the M20 at junction 1. 

If you would like to keep up to date with planned closures on the M25 and the wider strategic road network, you can view the National Highways daily road closure report by clicking here.  

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