Please be advised that, due to ongoing labor actions in Canada and recent legislative changes (Bill C-58), DHL Express will temporarily suspend its shipping operations to and from Canada.

Key Dates to Note:

• Last Day for Shipment Collection: Wednesday, June 18, 2025
• Suspension of Services Begins: Friday, June 20, 2025, at 00:00 (local time)

This suspension affects only DHL Express services in Canada. Other DHL business units—including DHL Global Forwarding, DHL Supply Chain, and inbound deliveries for DHL eCommerce and Post & Parcel Germany—are not impacted and will continue operating as usual.

The disruption stems from ongoing negotiations between DHL Express and Unifor, the union representing a large portion of DHL Express operational staff and owner-operator drivers in Canada. Despite extensive discussions, a new agreement has not been reached, and new legislation now restricts DHL Express from implementing alternative solutions during this labor action.

DHL Express remains committed to reaching a fair and sustainable agreement and to resuming full service as soon as possible. We will continue to monitor the situation closely and share updates as more information becomes available.

We apologize for any inconvenience and appreciate your understanding during this time. For urgent inquiries or assistance with your logistics planning, please reach out to your account representative or our support team.

DHL Express has resumed accepting business-to-customer shipments to the U.S. valued at over USD 800. 
The temporary suspension has been lifted as of Monday, 28 April 2025. Shipments will now be collected as usual.

DHL Express is temporarily halting deliveries to the United States valued over $800 (£603), citing a "significant increase" in customs procedures, triggered by the implementation of President Donald Trump's new tariff policy.

Starting the 21st of April, the logistics company will suspend shipments from businesses worldwide to U.S. consumers "until further notice."

However, shipments between businesses will continue, although DHL warned they too could experience delays.

Previously, packages worth up to $2,500 could be imported into the U.S. with minimal documentation. But with the recent tightening of customs regulations introduced alongside the new tariffs, that threshold has been reduced.

Source: BBC

Dear customer,

Please be advised that there will be disruptions to delivery services in the Durham (Depot 68) area on 17th April 2025 due to the King’s Royal Visit.

Significant road closures are expected in Durham city centre (DH1-3), particularly affecting routes near the Cathedral and central areas. As a result, deliveries to these postcodes may be delayed.

The DH1-4 area may also experience some restrictions. The local depot will do their best to minimize any delays or disruptions.

Please note that these delays are outside the control of Depot 68, and therefore, no claims for service failures or ADR will be accepted in relation to this disruption.

Thank you for your understanding.

UPDATE

Following the US Executive Order being published, it is now our understanding that duty & de-minimus will be applied as below for CN/HK goods-

• Commercial clearance (goods currently travel under this solution)
o Duty applied to goods on country of origin
o De-minimus allowance removed

• Postal clearance
o Duty applied to goods on country of export
o De-minimus allowance will remain @ <$800

How does this impact you?

From 2nd May, for the B2C goods <$800:

• UK> USA (non-CN/HK origin): No changes
• UK> USA (CN/HK origin): Switch to Postal clearance solution