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UK Pallet Delivery You Can Count On
Pallet2Ship arranges pallet deliveries to every UK postcode through the country's leading pallet networks, including Palletways, Pallex, and TPN. Whether you need a single mini quarter pallet collected next day or a full trailer load moved same day, our platform compares services, shows prices upfront, and lets you book in minutes — with no account, no contract, and no minimum volume — while benefiting from the same networks and service levels used by major UK manufacturers and retailers.
UK pallet delivery operates through shared distribution networks. Your pallet is collected, moved to a regional hub, consolidated with other freight heading in the same direction, and delivered to the destination depot for final delivery. This hub-and-spoke model keeps costs low while maintaining reliable transit times — typically next day for premium services and 2-3 working days for economy. For urgent or oversized freight that doesn't suit the network, dedicated vehicles and FTL services are also available.
Why UK Businesses Trust Pallet2Ship
- Instant online quotes - no account, no waiting
- Up to 75% cheaper than standard rates
- Next-day delivery, same-day collection, timed slots available
- Saturday delivery available in most areas
- Fully trackable services from collection to delivery
- Insurance cover up to £50,000, with upgrades available
- Top-tier carriers including, Palletways, Pallex, TPN, and Palletforce
- UK-wide coverage - every postcode, every city, every county
- No minimum shipping volumes required by most major carriers
Who Uses UK Pallet Delivery?
UK pallet delivery is used by businesses across every sector. Common users include manufacturers and engineering firms shipping parts between sites; wholesalers and distributors moving stock to trade customers; e-commerce businesses fulfilling large or heavy orders; automotive suppliers shipping engines, gearboxes, and body panels; construction companies moving tools, fixings, and materials; print and packaging companies distributing finished products; and food producers shipping ambient goods to warehouses and retailers.
Whether you ship once a month or fifty pallets a week, Pallet2Ship gives you access to the same carrier networks and pricing used by the UK's largest freight operations.
When Should You Ship a Pallet Instead of a Parcel?
Pallet delivery becomes more practical and cost-effective than parcel services when your shipment exceeds approximately 30 kg or is too large or awkward for standard parcel boxes, when you are sending multiple boxes that can be consolidated onto a single pallet base, when goods are fragile or heavy and need the stability of a pallet for safe transport, when you need to move industrial equipment, machinery, or automotive parts that don't fit parcel dimensions, or when you are shipping regularly and want to reduce per-unit costs by consolidating onto pallets.
If your shipment weighs under 30 kg and fits in a single box, our parcel courier services may be more suitable. For anything heavier, larger, or multi-box, pallet delivery is almost always the better option.
Pallet Sizes
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£44.59 + VAT
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£47.07 + VAT
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£49.04 + VAT
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£51.85 + VAT
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£92.17 + VAT
UK Coverage Section
Pallet2Ship delivers to every UK postcode. Our network covers England, Scotland, Wales, Northern Ireland, Isle of Man, Isle of Wight, and the Channel Islands.
For a detailed breakdown of collection and delivery locations, see our UK Pallet Collection and Delivery Locations page.
Deliveries to the Scottish Highlands, certain Scottish islands, Northern Ireland, Isle of Man, Isle of Wight, and Channel Islands may take slightly longer and may incur additional charges. These are clearly shown during the quote process.
Shipments between Great Britain and Northern Ireland may require customs details such as EORI numbers and commodity codes under the Windsor Framework. Our system flags these requirements during booking.
From First-Timers to Freight Pros
Never shipped a pallet before? No problem.
Run a growing operation with tight delivery windows? You're covered.
Pallet2Ship supports first-time shippers, e-commerce sellers, engineers, retailers, and wholesalers alike — all using our platform to get fast quotes and hassle-free booking in just a few clicks.
What We Ship Across the UK
- Small boxes and bulky parcels
- Single pallets, part loads (LTL), or full loads (FTL)
- Oversized pallets and irregular freight
- Business stock, engines, building materials, and personal effects (if palletised)
If it fits on a pallet, we can move it.
Designed for Busy People
Our platform is made for business owners — not freight experts. That's why:
- Get instant quotes and book in under 2 minutes
- See real-time prices with no login required
- Track your delivery from collection to arrival
- Speak to a real person — not a chatbot
- Register for faster booking and bulk shipment tools
- Cashback for volume senders - earn up to 10% back every month
Get Your Free Quote and Book in Seconds
No contracts. No minimums. No nonsense.
Just fast, trackable, affordable pallet delivery to every UK postcode - backed by people who care.
Try it now — get your instant UK pallet delivery quote and see the difference.
Case Studies about pallet delivery within the UK
Quick Summary
A manufacturing company in Birmingham experienced a sudden production line failure requiring urgent spare parts to be delivered to their Manchester facility the same day. A dedicated vehicle was arranged immediately, ensuring direct transport without network handling delays. The shipment was collected within 2 hours of booking and delivered the same day, preventing extended downtime and significant financial loss.
Key Facts
- Route: Birmingham to Manchester
- Origin: Birmingham, UK
- Destination: Manchester, UK
- Mode: Dedicated vehicle (same-day)
- Goods: Critical manufacturing spare parts
- Issue: Production line shutdown requiring immediate parts delivery
- Resolution: Dedicated vehicle arranged for same-day collection and delivery
What Happened
The customer contacted us mid-morning following an unexpected breakdown in their production line. The required spare parts were available at a separate facility in Birmingham but needed to reach Manchester urgently to resume operations before the end of the working day.
A standard next-day pallet network service was initially considered, but this type of service is not designed for same-day delivery. Using the network would have meant the parts entered the hub-and-spoke system, were consolidated overnight, and arrived the following day at the earliest — extending production downtime by at least 18–24 hours.
The customer needed a solution that bypassed the network entirely.
What the Customer Did Right
- Contacted us immediately and clearly communicated the urgency and operational impact
- Provided accurate collection and delivery details without delay
- Ensured goods were packed, palletised, and ready for immediate collection
- Confirmed access and handling requirements at both the Birmingham and Manchester sites
What Went Wrong
- Standard pallet network services operate on next-day schedules and cannot accommodate same-day delivery
- The critical parts were held at a separate facility with no scheduled transport in place
- Every additional hour of downtime carried significant financial cost based on the facility’s hourly production output
How Pallet2Ship Resolved It
We identified that a dedicated vehicle was the only viable solution for this shipment.
- Vehicle sourced within minutes of the booking being confirmed
- Collection arranged within 2 hours of the initial enquiry
- Direct point-to-point transport with no hub handling, consolidation, or intermediate stops
- Continuous communication maintained with both the Birmingham and Manchester sites throughout the journey
Using dedicated transport removed all dependency on network schedules and gave the customer full visibility and control over the delivery timeline.
Results
- Same-day delivery completed within 6 hours of the initial enquiry
- Estimated 18–24 hours saved compared to standard pallet network delivery
- Production downtime limited to the same working day
- Estimated £15,000+ in lost production avoided, based on the customer’s stated hourly production output value
What to Do vs What Not to Do
Do This
- Use dedicated vehicles for urgent, time-critical shipments where same-day delivery is essential
- Contact the team immediately when downtime is ongoing — delays in booking extend delays in delivery
- Have goods packed, palletised, and ready for collection before the vehicle arrives
- Provide full and accurate shipment details at the point of enquiry so the vehicle can be sourced immediately
Don't Do This
- Rely on next-day pallet networks for emergency or same-day situations — they are not designed for this
- Delay the booking decision while downtime costs accumulate
- Assume all freight services operate on the same timelines — dedicated transport and network services are fundamentally different
Why It Matters
For time-critical industrial shipments, service selection at the booking stage is operationally critical. Dedicated transport removes dependency on network schedules and provides full control over delivery timing. In high-value production environments, the cost of delay often far exceeds the cost of transport — getting the right service on the first call can save thousands.
Quick Summary
An online retailer shipping 8–12 pallets weekly transitioned from parcel-based distribution to palletised freight using the UK pallet network. By consolidating shipments and using repeat bookings via their account dashboard, they reduced costs by 35%, improved delivery consistency, and streamlined operations — with the transition completed within a single working week.
Key Facts
- Route: Nationwide (England & Scotland)
- Origin: Midlands warehouse, UK
- Destination: Multiple distribution hubs
- Mode: Pallet network (LTL)
- Goods: Retail / e-commerce stock
- Issue: High shipping costs and inefficiencies with parcel-based distribution
- Resolution: Transition to pallet network with consolidated weekly shipments
What Happened
The customer was shipping goods using multiple parcel consignments — sometimes 40–60 individual parcels per week going to the same distribution hubs. This resulted in high per-unit costs, fragmented deliveries arriving at different times, inconsistent transit, and increasing damage rates from multiple handling points.
A routine cost review revealed that parcel shipping was consuming a disproportionate share of their fulfilment budget. As order volume continued to grow, the approach was becoming unsustainable. They needed a scalable solution that could handle bulk shipments while maintaining reliable next-day delivery across the UK.
What the Customer Did Right
- Conducted a cost review that identified the parcel-to-pallet crossover point
- Made the decision to transition before costs escalated further
- Standardised their packaging and pallet dimensions for consistency
- Set up an account for repeat bookings and operational efficiency from day one
What Went Wrong
- Shipments were being handled as individual parcels rather than consolidated onto pallets
- The volume had grown beyond the point where parcel services were cost-effective
- Multiple handling points across 40–60 individual parcels per week increased the risk of damage
- Admin time for booking, tracking, and managing fragmented consignments was significant
How Pallet2Ship Resolved It
We transitioned the customer from parcel-based distribution to a pallet network solution within one working week.
- Consolidated 40–60 weekly parcels into 8–12 pallets per week
- Set up the account with repeat booking tools so weekly shipments could be placed in minutes
- Provided access to nationwide pallet network coverage through Palletways, Pallex, and TPN
- Enabled predictable next-day delivery across all key UK routes
- First week’s pallet costs came in at approximately 35% below the equivalent parcel costs for the same volume and destinations
The transition reduced handling complexity, cut booking admin time significantly, and improved both cost efficiency and delivery reliability from the first shipment.
Results
- 35% cost reduction compared to individual parcel shipments, based on the customer’s comparable parcel and pallet shipping costs over the same routes and volumes
- Consistent next-day delivery across most UK routes
- Reduced damage rates due to palletisation and fewer handling points
- Significant time savings in booking and administrative processes
- Transition completed within one working week with no disruption to deliveries
What to Do vs What Not to Do
Do This
- Review your shipping costs regularly — if you are sending more than 10–15 parcels per week to the same destinations, palletisation is almost certainly cheaper
- Consolidate shipments onto pallets to reduce cost per unit and handling points
- Set up an account and use repeat booking tools for operational efficiency
- Standardise your pallet dimensions and packing for consistent pricing
Don't Do This
- Continue using parcel services for bulk freight once volume exceeds the crossover point
- Ship multiple fragmented consignments to the same destination when they could be consolidated
- Ignore rising per-unit costs as shipment volume grows — the savings from switching to pallets increase with volume
Why It Matters
As shipment volume increases, logistics strategy must evolve. Correct service selection at the booking stage is critical. The crossover point between parcel and pallet delivery is typically around 10–15 parcels per week to the same destinations — beyond that, palletisation is almost always more cost-effective. Pallet networks provide a scalable solution for bulk distribution, improving both operational efficiency and delivery consistency while reducing per-unit costs and damage rates.
Quick Summary
An engineering firm needed to deliver a 240 cm tall piece of industrial equipment from their Yorkshire workshop to a client site in South East England. The equipment exceeded standard pallet network height limits, which typically cap at around 220 cm. A dedicated vehicle was arranged with forklift loading and unloading confirmed at both ends, and pre-dispatch dimension and access checks ensured the shipment was completed without delays, rebooking, or handling damage.
Key Facts
- Route: Yorkshire to South East England
- Origin: Engineering workshop, Yorkshire, UK
- Destination: Client installation site, South East England
- Mode: Dedicated vehicle
- Goods: Industrial engineering equipment (240 cm height, approximately 800 kg)
- Issue: Equipment exceeded standard pallet network height restrictions
- Resolution: Dedicated vehicle arranged with forklift handling at both ends
What Happened
The customer initially attempted to book the shipment through a standard pallet network service. However, at 240 cm in height and approximately 800 kg, the equipment exceeded the network’s maximum pallet height of 220 cm. The booking was flagged before dispatch rather than failing at collection — but had the dimensions not been declared accurately, the driver would have refused collection on arrival, resulting in a wasted journey charge and at least a day’s delay.
The equipment also required controlled handling — it could not be tilted, stacked, or moved through standard hub sorting systems. A direct, controlled transport solution was needed.
What the Customer Did Right
- Provided accurate dimensions including the full loaded height before attempting to book
- Contacted our team when the network booking was flagged, rather than trying to force the shipment through
- Confirmed forklift availability at both the Yorkshire workshop and the South East client site
- Secured the equipment properly to a custom pallet base with ratchet straps and corner protection
What Went Wrong
- The equipment’s height exceeded the 220 cm pallet network limit by 20 cm — close enough to appear borderline, but operationally impossible for hub-based handling
- The weight (approximately 800 kg) required forklift handling at both ends — tail-lift was not an option
- The client site had specific access constraints that needed confirming before dispatch
- Any delay would have affected the client’s installation schedule
How Pallet2Ship Resolved It
We identified that a dedicated vehicle was the only viable solution for this shipment.
- Vehicle matched to the equipment’s dimensions and weight — no height restrictions, no hub handling
- Direct point-to-point transport from the Yorkshire workshop to the South East client site
- Forklift loading confirmed at the workshop and forklift unloading confirmed at the client site before the vehicle was dispatched
- Pre-dispatch checks validated the full loaded dimensions, total weight, pallet base integrity, and access at both locations
- Driver briefed on the handling requirements — no tilting, no stacking, controlled loading and unloading
The shipment was collected in the morning and delivered the same day.
Results
- Shipment completed same day without rebooking, delays, or handling issues
- Avoided a failed collection and wasted journey charge that would have occurred if the shipment had been sent through the pallet network
- Estimated 1–2 working days saved compared to rebooking through the correct service after a failed network collection
- Zero handling damage due to controlled, direct transport with confirmed forklift handling at both ends
- Client’s installation schedule maintained without disruption
What to Do vs What Not to Do
Do This
- Measure the full loaded height of your pallet including the pallet base, packaging, and any overhang — 220 cm is the standard network maximum
- Use dedicated transport for any shipment exceeding standard pallet network dimensions
- Confirm forklift or appropriate handling equipment is available at both collection and delivery before booking
- Check access at the delivery site — particularly for client premises, construction sites, or locations you haven’t shipped to before
Don't Do This
- Book oversized freight on standard pallet networks assuming it will be accepted — it won’t, and you’ll pay a wasted journey charge
- Estimate dimensions instead of measuring — a 20 cm difference between 220 cm and 240 cm is the difference between a network pallet and a dedicated vehicle
- Ignore loading and unloading requirements — if forklift handling isn’t available at both ends, the shipment cannot proceed
Why It Matters
Correct service selection at the booking stage is critical. Oversized freight requires a different logistics approach from standard pallet delivery. Identifying the constraints early — height, weight, handling, access — ensures the right vehicle and the right service are arranged from the start. Dedicated transport provides the flexibility and control that hub-based pallet networks cannot offer for non-standard shipments.
Frequently asked questions
about shipping services to and from the UK
Quotes & Pricing
Prices depend on pallet size, weight, collection and delivery postcodes, and the service speed selected. Use the Instant Quote Tool to see live pricing and compare economy, premium, and express options side by side.
Economy pallet delivery is usually the lowest-cost option. It uses the UK pallet network to consolidate shipments through regional hubs, keeping transport costs down.
Yes. Pallet2Ship offers economy services (2–3 working days), premium services (typically next working day), and express or dedicated vehicle options for urgent freight.
Yes. Enter your collection and delivery postcodes, pallet size, and weight in the Instant Quote Tool. Prices are shown instantly with no account required.
Yes, provided all shipment details such as weight, dimensions, and addresses are accurate. Additional charges only apply if details are under-declared or incorrect — for example, if a pallet booked as stackable turns out to be non-stackable.
No. All transport costs are displayed before booking. Optional extras such as tail-lift, AM delivery, or Saturday delivery are clearly itemised where available.
Often yes. Multi-pallet shipments usually reduce the cost per pallet.
Yes. Deliveries to the Scottish Highlands, Northern Ireland, Isle of Man, Isle of Wight, and Channel Islands may cost more due to additional transport requirements.
Postcodes in the Scottish Highlands, certain Scottish islands, Northern Ireland, Isle of Man, Isle of Wight, and Channel Islands typically attract surcharges. The exact areas are shown during the quote process.
Yes. Demand increases around peak periods such as Christmas and Black Friday, which may affect availability and pricing. Booking early helps.
Payment is made securely online during the booking process.
Transit Times & Services
Typical transit times are:
- Express or dedicated vehicle: same day or next working day
- Premium pallet delivery: next working day
- Economy pallet delivery: 2–3 working days
Economy services are cheaper but take 2–3 working days and route through network hubs. Premium services are faster, typically delivering next working day, and may involve fewer handling points.
Yes. Premium and express services offer next-day delivery across most UK postcodes.
Yes, via dedicated vehicle services. Availability depends on booking time and route.
Yes. AM delivery (typically before noon) is available on selected services for an additional charge.
Yes. Saturday delivery is available on certain services and routes.
Most shipments travel through the UK pallet network, where freight is consolidated at regional hubs and then delivered to the final destination via local depots.
A pallet network is a shared distribution system where pallets from different shippers are consolidated through regional hubs for efficient, cost-effective delivery across the country.
Yes. Deliveries to the Scottish Highlands, islands, Northern Ireland, and other remote postcodes may take an additional 1–2 working days.
Yes. Bank holidays can delay collections and deliveries across the network. Plan ahead around Easter, Christmas, and other public holidays.
Pallet Sizes & Specifications
We accept all standard and non-standard pallet sizes, including:
- Mini quarter pallet: 120 × 120 × 60 cm, up to 150 kg
- Quarter pallet: 120 × 120 × 80 cm, up to 300 kg
- Half pallet: 120 × 120 × 110 cm, up to 600 kg
- Full lite pallet: 120 × 120 × 220 cm, up to 750 kg
- Full pallet: 120 × 120 × 220 cm, up to 1,200 kg
- Oversized pallet: up to 600 × 240 cm, subject to access and handling
Yes. Euro pallets (120 × 80 cm) are accepted on all services.
Yes. Square pallets (120 × 120 cm) are accepted.
Yes. Pallet2Ship handles oversized pallets up to approximately 600 × 240 cm, provided the customer can load and offload the pallet. See our Oversized Pallets guide.
Standard pallet network services accept pallets up to 1,200 kg. Heavier loads can be moved via dedicated vehicles or FTL services.
A stackable pallet has a flat, stable top that allows other pallets to be placed on top during transit. A non-stackable pallet cannot support weight on top — for example, because the goods are fragile, irregularly shaped, or extend above the pallet frame.
The carrier may apply a non-stackable surcharge. Non-stackable pallets take up more trailer space because nothing can be loaded above them. Always declare stackability accurately at booking.
Packing & Preparation
Use a strong pallet base, stack goods evenly, secure them with straps, and shrink-wrap from base to top so the wrap binds the goods to the pallet. Heavy items must sit at the bottom. See our Pallet Packing Guide.
Drivers may refuse collection if the pallet is unsafe to transport, and carrier liability may not apply if poor packaging causes damage.
Yes. Photos provide evidence in case of claims and help confirm packaging quality before the pallet enters the network.
Measure the loaded pallet including any overhang: length, width, height (including the pallet base), and total weight.
No. ISPM-15 treatment is not required for domestic UK shipments. It only applies to international movements.
Yes. Plastic pallets are accepted for domestic transport.
Forklifts are required for pallets over 750 kg or for oversized pallets that exceed safe tail-lift handling limits.
Yes. Tail-lift vehicles are standard on most pallet network services for pallets under 750 kg.
What Can I Ship?
We transport most goods including machinery, car parts, industrial equipment, printed materials, electronics, furniture, and general commercial freight. Some items are restricted — check our Prohibited & Restricted Items guide.
No. Pallet2Ship does not handle alcohol shipments on any service.
Yes. Car parts, engines, and automotive components are commonly shipped on pallets across the UK.
Yes, if fully drained of fluids, cleaned, and securely mounted to the pallet. Collection must usually be from a business address.
Yes. Industrial machinery and equipment are commonly transported on pallets.
Yes, on selected services and subject to carrier approval. Lithium batteries must comply with safety regulations. See our Dangerous Goods guide.
Yes, with correct documentation and carrier approval. Not all carriers accept dangerous goods.
Yes. Personal effects must be securely packed and palletised. For domestic movements, most pallet network services can handle personal effects, provided items are properly protected.
New furniture in original manufacturer packaging can be shipped as standard freight. Used furniture must be professionally packed — each item individually protected with bubble wrap and cardboard, corners secured, and the full consignment palletised to a professional standard. Customer-packed furniture that is not adequately protected may be refused or may not be covered by carrier liability.
Yes, but professional packaging and insurance are strongly recommended.
Yes. Pallet2Ship supports deliveries to Amazon fulfilment centres. Amazon FBA shipments have specific labelling and booking requirements — see our Amazon FBA page.
Yes, provided there is suitable access for the delivery vehicle and someone is available to receive the pallet.
Yes. Samples should be packed securely and labelled clearly.
Collection & Delivery
Collections normally take place Monday–Friday between 08:00 and 18:00.
Yes, on dedicated vehicle services depending on booking time and route.
Yes, across most UK postcodes.
Yes. We deliver to every UK postcode — England, Scotland, Wales, Northern Ireland, Isle of Man, Isle of Wight, and Channel Islands.
Yes, but most pallet network services are designed for business addresses. Residential deliveries may incur additional charges and require tail-lift access. Confirm at booking.
Yes. A valid contact number helps the driver coordinate delivery and is required on most services.
Inform us during booking — narrow streets, height barriers, weight restrictions, or timed delivery slots — so the correct vehicle can be arranged.
The pallet may return to the depot and redelivery charges may apply.
Yes. AM delivery, PM delivery, and timed slots may be available on selected services. Dedicated vehicles can accommodate specific time requirements.
Yes. We can collect from multiple suppliers and consolidate pallets for onward delivery.
Insurance & Protection
Yes. Insurance can be added during booking for goods valued between £100 and £50,000. For higher values, contact our team for tailored cover.
Loss or damage during transit when goods are correctly packed and declared.
Coverage for used personal items is limited. See the policy terms on our Insurance page.
Only limited carrier liability applies, calculated per kilogram. This is usually significantly lower than the value of your goods.
Note any damage on the delivery paperwork, take photos, and notify us immediately. See our Claims Process page.
Service Types & Carriers
Pallet2Ship provides economy pallet delivery, premium next-day delivery, express and dedicated vehicle services, parcel services, Amazon FBA delivery, and LTL & FTL freight.
We work with major UK pallet networks including Palletways, Pallex, and TPN (The Pallet Network), as well as carriers such as DSV and Hellmann for larger or specialist movements.
LTL (Less Than Truckload) means your pallets share trailer space with other shipments, reducing cost.
FTL (Full Truckload) means a dedicated vehicle is used exclusively for your shipment. FTL is suitable when shipping more than 20 standard pallets or when a dedicated vehicle is required.
Yes. Dedicated vehicles are available for urgent, oversized, or high-volume shipments.
Yes. Most services provide tracking updates once the pallet is collected. Tracking details are sent by email.
Yes. Parcel courier services are available for smaller shipments.
Yes. Your account dashboard allows you to save addresses, view past bookings, check invoice history, store payment details, and re-book quickly.
Booking & Changes
Enter shipment details in the Instant Quote Tool, select a service, and confirm your booking. No account is required for a one-off shipment.
Sometimes, but changes after collection may incur delays and additional charges.
Cancellation depends on timing and whether collection has occurred. Contact us immediately if needed.
Usually, 24–48 hours for standard services. Same-day and dedicated vehicle services can sometimes be arranged at shorter notice.
No. Each delivery address requires a separate booking.
Practical Considerations
Return transport and storage charges may apply.
The shipment may be re-rated and additional charges may apply. If a pallet declared as stackable is found to be non-stackable, a surcharge will be applied.
Yes, with appropriate insurance and secure packaging.
Yes. Pallet2Ship services are designed for businesses of all sizes, from occasional shippers to regular high-volume exporters.
Yes, if the selected service supports mixed consignments.
Yes. Someone must be available to hand over the goods.
Yes. A signature is normally required on delivery.
Yes. Multi-pallet bookings are supported and often reduce the per-pallet cost.
You must provide accurate pallet dimensions (length, width, height), total weight, collection and delivery postcodes, contact details for both ends, and whether the pallet is stackable or non-stackable.
Incorrect weight or dimensions, non-stackable pallets booked as stackable, poor packaging, incorrect addresses, or restricted delivery access.
Our UK-based operations team is available before and after booking.