Economy road freight is usually the best value. Compare options with our Instant Quote Tool on the website for live prices and services.

Price depends on pallet size, weight, postcodes, and service speed. Economy costs less than express road or air. Use the Instant Quote Tool for an exact figure.

Prices are final if weight/dimensions and access details are accurate. Surcharges only apply for inaccuracies or failed collection/delivery.

Often yes — the average cost per pallet typically drops when you book several pallets together.

Slightly — deliveries to Lisbon and Porto are typically faster and less expensive than rural areas or the islands (Madeira/Azores).

Economy road typically takes 3–5 working days. Express road/air is faster. Transit time and ETA appear next to each service in your quote.

Yes. Enter multiple pallets online for an instant LTL rate; for large or dedicated vehicles, our team can tailor FTL pricing for your freight needs.

No. Optional extras (e.g., residential delivery, tail-lift) are itemised before you pay. The final price is shown at checkout.

Use shrink-wrap and straps together, securing both pallet base and goods. Avoid overhang if possible; if unavoidable, protect corners well. See How to Pack a Pallet for step-by-step tips.

We accept UK 120×100 cm, Euro 120×80 cm, square 100×100 cm, and oversized/custom pallets (e.g., up to 200×100 or 220×100 when allowed).

Yes, if well protected and entered with exact dimensions/weight. Exceptionally large pallets may need a tailored quote.

Up to ~1,200 kg on most freight services. Over 750 kg typically requires forklifts at both collection and delivery.

Not for standard pallets under 750 kg and 200 cm — vehicles have tail-lifts and pump trucks. Heavier/larger pallets require forklifts.

Even stacking, no loose items, strong strapping/wrap, labels visible. If unsure, send photos before collection for a quick check.

No special treatment is required in our current service context. Use strong, undamaged pallets suitable for mechanical handling.

No. Please provide your own pallet and internal protection (foam, edge guards, boxes).

Yes, if professionally packed (internal cushioning, corner protection, crating where needed). Consider adding insurance at checkout.

We handle most industrial and consumer goods (machinery, tools, printed items, ambient food, etc.). Always check our Prohibited & Restricted Items list before booking.

Yes — fully drained, cleaned, and securely strapped/bolted. Collections usually need to be from a business address.

Yes, if palletised and booked on a service that accepts them. Note that personal effects are generally excluded from insurance.

Yes, but with restrictions. An MSDS is required, and lithium batteries above 100 Wh must comply with UN packaging, labelling, and documentation rules.

Yes, only with correct ADR documentation and packaging. Not all carriers accept ADR — contact us first. See Hazardous Goods (ADR) guide.

No. We do not transport alcohol to or from European destinations.

Ambient (shelf-stable) food is accepted. Chilled/frozen/perishable items are not accepted via our online freight services.

A commercial invoice with shipper/consignee details, EORI numbers, HS codes, Incoterms, product descriptions, and values. Our booking flow standardises this and provides a short video. See Commercial Invoice guide.

It depends on carrier and service type. Couriers (DHL/FedEx/UPS) can handle B2C/C2C without an EORI for the recipient. Road groupage is B2B and requires valid EORI numbers for exporter and importer.

HS codes classify goods for customs. They must appear on your invoice. Check codes on the UK Trade Tariff website.

Commonly DAP and DDP; EXW/FOB may apply depending on the route. Confirm responsibilities before booking. See Incoterms guide.

Usually the importer in Portugal, unless your chosen Incoterms specify otherwise.

Yes. They still need invoices; duty relief may apply if documented correctly.

It’s usually paperwork-related. We’ll notify you if customs request more information so you can respond quickly.

Yes. Carriers submit your documents electronically. You’re responsible for accurate data; our system guides you through each field.

Yes. You can purchase extra insurance instantly online for goods valued up to £50,000 during booking.

Yes. Anything over £50,000 is handled manually with a tailored quote — replies typically within 15–20 minutes.

Generally no. Underwriters rarely cover used personal items.

Loss or damage in transit when goods are professionally packed. It excludes inadequate packaging or prohibited items. See Pallet Insurance.

Notify us immediately with photos, proof of value, and delivery notes; then submit the form. See Claims Process.

Inspect goods immediately upon delivery. Note any damage on the delivery receipt and photograph it. Contact us within 24 hours to start a claim. See Claims Process for full details.

Typically 08:00–18:00 on working days. Timed collections are not available on groupage; use a dedicated vehicle if you need a precise time.

Yes, via premium couriers (DHL, FedEx, UPS). Road groupage freight services are designed for B2B addresses.

Only with a dedicated vehicle service. Groupage runs in standard business hours and cannot guarantee time slots.

Often possible in many UK postcodes if you book early and documents are complete.

Yes, across most UK postcodes if you meet the cut-off time.

Tell us when booking (narrow streets, gate codes, opening hours). We can arrange smaller vehicles where possible; extra charges may apply.

Yes. Transit times and costs are higher due to sea/air legs; your quote will show available freight options.

The pallet returns to depot for redelivery; additional charges may apply.

Yes — national/regional holidays can impact transit (e.g., Christmas/Easter). Plan ahead by booking at least 3–5 days before major holiday periods.

Yes. Provide your ASN and booking reference. See Amazon Deliveries for tips.

Yes. POD with recipient signature is available on request after delivery. Contact us if you need the POD document for your records or compliance purposes.

Economy and express road freight, express air freight, parcel services, groupage (LTL), full loads (FTL), and dedicated vans/lorries. Your quote shows what’s available for your postcodes.

Yes — book parcels on the same platform and compare courier options alongside pallet freight services.

Yes. Tracking is provided; links activate once the pallet is collected.

Economy road freight is 3–5 working days and the best value. Express road/air is faster and costs more — ideal when timing is critical.

We partner with leading providers (e.g., DHL, UPS, FedEx, DSV, Kühne + Nagel, Pallex, Palletways, and others), selected by service type and route.

Yes, and the average cost per pallet often decreases when shipping several at once.

Yes. Select Portugal as the collection country in the same online booking flow.

Changes are difficult once in transit and may incur delays/fees. Contact us immediately if you need a diversion.

Yes — vans and lorries of various sizes for time-specific or high-value moves. See Dedicated Vehicle Services.

Yes. We can arrange collection from multiple UK addresses and consolidate into one delivery to Portugal. Contact our team for a tailored quote and collection schedule.

Yes, but you must declare them accurately on your commercial invoice as “used” with their current market value. Used goods may have different duty rates than new items.