Road freight typically takes 3–4 working days, depending on the collection and delivery postcodes. Air freight usually takes 2–3 working days, pending customs clearance.

You can obtain an instant price by entering your collection and delivery postcodes, pallet size, dimensions and weight in our quote tool.

Yes, provided the dimensions, weight, and addresses entered are accurate. Re-rating only occurs if shipment details are incorrect or incomplete.

Yes. Economy road freight is the most cost-effective option, while express air freight is the fastest.

Yes. Multiple pallets can be quoted instantly online. For larger shipments you can request LTL or FTL pricing.

Yes. Our system supports both exports to Ireland and imports back to the UK.

Economy road freight is usually the most economical solution.

No. All charges are displayed before booking. Optional services such as tail-lift or residential delivery are clearly itemised.

Both UK pallets (120 × 100 cm) and Euro pallets (120 × 80 cm) are accepted if they are structurally sound and suitable for the weight of your goods.

Goods should be strapped or stretch-wrapped securely, with no movement during transit. Fragile items should be protected with corner boards or cushioning. See our Pallet Packing Guide.

Yes. Oversized pallets are accepted, provided they are declared accurately during booking.

No. Customers must provide their own pallets and packaging materials.

Most pallet services accept up to 1,200 kg per pallet. Pallets over 750 kg usually require forklift access at collection and delivery.

Since Brexit, ISPM-15-compliant wood packaging is technically required for shipments between the UK and EU countries, including the Republic of Ireland. Enforcement can vary in practice, but using heat-treated pallets is strongly recommended to avoid inspection issues or delays. See our ISPM-15 Guide.

Yes. Taking photos before dispatch helps support any insurance or damage claims.

Yes, provided they are professionally packed and secured to the pallet.

Prohibited items include explosives, live animals, cash, jewellery, perishable foods and undeclared hazardous materials. See our Prohibited & Restricted Items guide.

Yes, if they are properly palletised and accompanied by a packing list.

Yes. Engines and gearboxes must be fully drained, cleaned and securely strapped to the pallet.

Yes, depending on battery type and compliance with ADR or air transport regulations.

Yes, but only when declared correctly as dangerous goods with proper documentation.

Ambient (non-perishable) food may be accepted, but alcohol shipments are restricted and should be confirmed before booking.

Yes, subject to documentation, packaging and carrier approval. See our Dangerous Goods guide.

You will normally need a commercial invoice, including HS codes, EORI numbers, Incoterms and declared values.

Yes. UK exporters require a GB EORI, and Irish importers require an EU EORI.

The most common terms are DAP and DDP, depending on who is responsible for duties and taxes.

Normally, the importer in Ireland pays duties and VAT unless the shipment is booked under DDP terms.

Yes. Even low-value shipments require invoices and correct documentation.

Our team will contact you if additional documents are required.

Yes. Carrier partners manage the clearance process, but customers must provide accurate documentation.

HS codes classify goods internationally and determine duties and VAT during customs clearance.

Brexit introduced customs declarations for all UK-EU trade, meaning invoices and HS codes are now mandatory.

Yes, although different procedures apply under the Windsor Framework depending on the direction of movement.

Yes. Additional insurance can be added during booking.

Insurance covers loss or damage in transit when goods are correctly packed.

Used personal items usually have limited insurance cover.

Only carrier liability based on weight applies.

Damage or loss must normally be reported within 72 hours of delivery.

Contact our team with photos, delivery notes and proof of value. See our Claims Process page.

Collections normally occur Monday–Friday between 08:00 and 18:00.

Yes, although residential delivery may involve additional charges depending on the service.

Notify us at booking so we can arrange the appropriate vehicle.

The pallet may return to the depot and re-delivery charges may apply.

Timed deliveries are usually only guaranteed with dedicated vehicles.

Sometimes, but additional costs or documentation changes may apply.

Yes, provided the correct booking references and site requirements are supplied.

Yes, public holidays may affect collection and delivery schedules.

Forklifts are required for pallets over 750 kg or oversized shipments.

Tracking becomes available once the pallet is collected and scanned into the carrier network.

Tracking activates only after the pallet has been collected.

If there is no update after 24 hours, contact our operations team.

Yes. Express air and dedicated road services are available.

Road freight is the most common option, while air freight is used for urgent consignments.

Yes. Our system allows both parcel and pallet shipments.

We work with major carriers including DHL, FedEx, DPD and other European networks.

Enter the shipment dimensions and weight in the quote tool, select your service and confirm the booking.

Cancellation terms depend on timing and service type.

Usually 24–48 hours is sufficient.

Yes. Select Ireland as the collection country in the quote tool.

Yes. Full customs documentation is required.

Return charges and storage fees may apply.

The shipment may be re-rated and additional charges may apply.

Peak periods such as Christmas may extend transit times.

Yes, with proper documentation, packaging and insurance.

Yes. Our services support both regular exporters and occasional shipments.

Yes, via express and economy courier networks.

Yes, provided all goods are declared correctly.

Incorrect documentation, inaccurate dimensions or missing EORI numbers.

Some carriers require physical copies attached in a document wallet.

Drivers may refuse poorly packed freight.

Yes, if the service supports mixed consignments.

Yes. With correct documentation and packing, pallet delivery to Ireland is highly reliable.

Your Irish consignee normally requires a valid EU VAT number and EORI.

Economy services consolidate shipments, while express services prioritise faster transit.

Yes. Multi-pallet shipments are supported.

Our UK-based operations team can assist before and after booking.