Get an instant online price in seconds with our Instant Quote Tool: enter postcodes, pallet size, and weight to compare services by price and speed.

Prices are final if the details you enter are accurate. Surcharges apply only for issues like incorrect weights/dimensions, failed collections, or failed deliveries.

Yes — you can add multiple pallets online and request LTL/FTL rates. Start with the Instant Quote Tool or ask for tailored FTL & LTL pricing.

Economy road freight is usually the most cost-effective. For exact prices, use the Instant Quote Tool.

No — your quote shows all costs upfront. Optional extras (e.g., tail-lift, residential) are itemised before you book.

UK (120×100 cm) and Euro (120×80 cm) pallets are both accepted if they’re strong, undamaged, and 4-way entry.

Strap or shrink-wrap tightly within the pallet footprint and protect corners/fragile areas. See our How to Pack a Pallet guide.

Yes — oversized pallets are accepted if well-protected. Pricing is calculated automatically. See Oversized Pallets.

No — customers provide their own pallets/packaging. Follow the How to Pack a Pallet checklist.

Most services accept up to 1,200 kg. Pallets over 750 kg usually require forklift access at both collection and delivery.

Yes — photos before collection help with any claims and demonstrate packaging quality.

Explosives, live animals, cash, jewellery, perishable foods, and undeclared hazardous goods are not accepted. Check our Prohibited & Restricted Items before booking.

Yes — if palletised and securely packed. Note they’re harder to insure and may require a detailed packing list.

Yes — they must be fully drained/cleaned and strapped. Collections typically need a commercial address.

Yes — but some batteries require ADR compliance. Lithium types generally need MSDS, UN packaging and correct labels. See Dangerous Goods.

Yes — only when booked as Dangerous Goods with correct paperwork. Undeclared DG will be refused. See Dangerous Goods.

Ambient (non-perishable) food may be accepted; chilled/frozen are not. Alcohol is restricted — contact us to confirm eligibility.

Yes — but pack to a professional standard with internal cushioning and strong outer protection. See How to Pack a Pallet.

A commercial invoice (or proforma for personal effects) is required with shipper/consignee details, EORI numbers, HS codes, values and Incoterms. See Export & Import.

Yes — UK exporters need a UK EORI; Irish importers need an EU EORI. Apply via UK Gov EORI.

DAP is most common; DDP is possible by arrangement where duties/VAT are pre-paid. See Export & Import.

Normally the importer in Ireland pays, unless your Incoterms specify otherwise.

Yes — even low-value samples need invoices. Duty relief may apply if documented correctly.

We’ll notify you of any requests so you can provide documents quickly and avoid storage/delay.

Yes — our carriers manage clearance but you are responsible for accurate documents. See Export & Import.

HS codes classify your goods for customs and are mandatory. Look them up via the UK Trade Tariff.

Customs documentation is now required for all UK–Ireland trade. We streamline the process via the booking workflow and Export & Import.

Yes — special customs procedures may apply under current frameworks. You may need specific EORI registrations/documentation depending on your scenario. Northern Ireland businesses must register with the TSS and hold an XI EORI number, while Republic of Ireland businesses need an IE EORI number.

Yes — add cover during booking (up to £50,000 online). Use our Insurance Calculator.

Loss or damage in transit when goods are professionally packed. Insurers may exclude insufficient packaging and personal effects.

Generally no — underwriters rarely cover used household goods.

Only limited carrier liability applies (per-kilo basis), which may be below your goods’ value.

Report loss/damage within 72 hours with photos and proof of value. See Carriage Terms.

Contact us immediately with evidence (photos, invoices, delivery notes) and we’ll guide you through the process in line with carrier rules.

Usually Monday–Friday, 08:00–18:00. Timed/Saturday collections may be available at extra cost.

Yes — but not all services support residential delivery. Check availability and charges during booking.

Tell us at booking — smaller vehicles may be arranged but can involve extra fees.

The pallet may return to depot and re-delivery/re-collection fees can apply.

Timed slots are usually only guaranteed on dedicated vehicles. On groupage, specific times can be requested but are not guaranteed. See FTL & LTL.

Sometimes — contact us immediately. Changes may incur charges and can require updated customs documents.

Yes — provide ASN and booking reference and follow site requirements. Please choose a service that can handle deliveries to Amazon.

Not for standard pallets under ~200 cm and 750 kg — tail-lift and pump truck are typical. Heavier/taller pallets need a forklift at both ends.

Yes — national holidays can affect transit and depot opening times; plan ahead during peak periods.

Tracking goes live after collection — you’ll receive details by email. Check updates via Service Updates.

It activates only after the pallet is collected and scanned.

It might be awaiting customs or hub transfer. If no update appears for 24+ hours, contact us and we’ll investigate.

Yes — express air and dedicated road are available for urgent consignments. See Air Freight and FTL & LTL.

Road freight typically takes 3–4 working days, depending on the postcodes; air freight is usually 2–3 working days, both pending customs clearance.

Yes — economy road and express air are both available. See service options under Road Freight and Air Freight.

Yes — exports and imports are both supported. Swap collection/delivery countries in the Instant Quote Tool.