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Knowledge Hub

If you want to ship your goods within the UK or abroad, you’ll need all the essential shipping information. From the basics like preparing a pallet to more complicated information about regulations and dangerous shipments, this page has all the shipping information you need.

Of course, if we’ve missed anything or you have a different enquiry, please let us know. Besides offering our shipping help, we also welcome your feedback on our website.

HOW TO PREPARE A PALLET

If you haven’t sent a pallet before, here is everything you need to know about preparing your consignment.

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COMMODITY CODES

You’ll need these codes to import and export within the EU. Look up VAT rates, duty and commodity codes from HMRC here:

Find your codes

GET AN EORI NUMBER

If you need to apply for an Economic Operator Registration & Identification (EORI) number, choose your option below:

I'm VAT registered I'm not VAT registered

GENERAL DATA PROTECTION REGULATION

Since the General Data Protection Regulation (GDPR) came into effect in May 2018, you are in control of your data. Find out what that means for you:

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PROHIBITED & RESTRICTED ITEMS

Are you delivering potentially prohibited goods? Click below to view the list of items that are prohibited or restricted from shipping.

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GET AN XI EORI NUMBER

When you are shipping goods between GB and NI you will need to apply for an XI EORI number. Please follow the link below in order to apply:

Get XI EORI number

INSURANCE CLAIMS

If your package has been lost or damaged in transit and you'd like to make a claim, click below:

Insurance claim

INCOTERMS 2000

Incoterms define the terms of international trade and are essential shipping information for commercial traders. Click below to see the Incoterms you’re trading under.

Click to read

OBTAIN A TSS REFERENCE

If you are shipping goods between Great Britain and Northern Ireland, you will need to sign up for the Trade Support Service reference (TSS). Please access the link below to apply for your TSS reference.

Get TSS Reference

WEBSITE FEEDBACK

Your opinion matters to us! Please help us improve our website by leaving your feedback.

Click to leave feedback

DANGEROUS GOODS

Learn about the safe handling of items classed as "hazardous" or "dangerous". From packaging to documentation, we've got it covered.

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GROW YOUR BUSINESS WITH UNPARALLELED SHIPPING

Find out how pallet delivery can help your business grow.

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Brexit at a glance

Here at Pallet2Ship®, we put our customers first and aim to give you the most up to date information. Please see the information below regarding required documentation for shipments post Brexit.

IMPORTANT! Information on EORI numbers.

Considering shipping goods to/from Europe? In the UK, businesses, self-employed and private individuals involved in a commercial transaction must register, the same for businesses and self-employed within the EU, so before exporting/importing it is essential to make sure that both you and your customers/suppliers in Europe have the EORI numbers (unless your EU customer is a private individual in which case they do not need it).

Register for an EORI number now

Collect from Deliver to Commercial Invoice
(for goods that are subject of a sale)
Proforma Invoice
(for personal effects)
VAT* EORI**
Great Britain Europe
Europe Great Britain
Northern Ireland Europe
Europe Northern Ireland
Northern Ireland Rep. of Ireland
Rep. of Ireland Northern Ireland
Great Britain Northern Ireland
Northern Ireland Great Britain
Rep. of Ireland Great Britain
Great Britain Rep. of Ireland
Rep. of Ireland Europe
Europe Rep. of Ireland

* VAT: applicable; not applicable.

** EORI: required; not required.
Any company, self-employed or private individual selling goods to Europe must apply for an EORI number and provide it on the commercial invoice.
If your customer in Europe is a business or self-employed individual you are also required to provide their EORI number and if they do not yet have one they are required to apply.

If you have any questions regarding our services, tracking your parcel or advice, we're here

GET IN TOUCH

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