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Knowledge Hub

If you want to ship your goods within the UK or abroad, you’ll need all the essential shipping information. From the basics like preparing a pallet to more complicated information about regulations and dangerous shipments, this page has all the shipping information you need.

Of course, if we’ve missed anything or you have a different enquiry, please let us know. Besides offering our shipping help, we also welcome your feedback on our website.

HOW TO PREPARE A PALLET

If you haven’t sent a pallet before, here is everything you need to know about preparing your consignment.

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COMMODITY CODES

You’ll need these codes to import and export within the EU. Look up VAT rates, duty and commodity codes from HMRC here:

Find your codes

GET AN EORI NUMBER

If you need to apply for an Economic Operator Registration & Identification (EORI) number, choose your option below:

I'm VAT registered I'm not VAT registered

INCOTERMS 2000

Incoterms define the terms of international trade and are essential shipping information for commercial traders. Click below to see the Incoterms you’re trading under.

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PROHIBITED & RESTRICTED ITEMS

Are you delivering potentially prohibited goods? Click below to view the list of items that are prohibited or restricted from shipping.

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DANGEROUS GOODS

Learn about the safe handling of items classed as "hazardous" or "dangerous". From packaging to documentation, we've got it covered.

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INSURANCE CLAIMS

If your package has been lost or damaged in transit and you'd like to make a claim, click below:

Insurance claim

GENERAL DATA PROTECTION REGULATION

Since the General Data Protection Regulation (GDPR) came into effect in May 2018, you are in control of your data. Find out what that means for you:

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WEBSITE FEEDBACK

Your opinion matters to us! Please help us improve our website by leaving your feedback.

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If you have any questions regarding our services, tracking your parcel or advice, we're here

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