Dear valued customer,
In this time of uncertainty, we are pleased to announce that Pallet2ship will not increase our prices despite worldwide fuel price increases and subsequent rate increases from our carriers.
We are proud to be able to offer our customers the best possible prices at all times.
We would like to make you aware of the extraordinary circumstances being faced by the UK's Pallet Networks, as a result of the pandemic, Brexit and other causes.
Please take a moment to read through the latest update we have received from The Association of Pallet Networks.
The Association of Pallet Networks
7 May 2021
Dear Colleagues and Customers
The Association of Pallet Networks is asking for your support and patience as the UK's pallet networks meet an unprecedented level of challenge in their role as keyworkers and a major delivery mechanism for UK plc.
While our sector prides itself on high service levels, we would like to draw your attention to the exceptional circumstances in which our network partners are currently operating. Following more than 12 months of disruption due to pandemic, during which we continued to keep Britain moving, shops and hospitals stocked, and your goods reaching their customers, we have recently had to deal with an extraordinary surge in volumes at a time when our resources are acutely stretched.
This has inevitably impacted on our ability to maintain the very high service levels for which our industry is renowned. There are many factors which have contributed to the current challenging situation:
In short, despite responding with resilience and agility to the needs of a UK under lockdown and undergoing the most major shift in trade conditions for several decades, we are having to do far more with less resource available to us than ever before.
We will continue to work intelligently, proactively and professionally to meet all your delivery needs. However, we would be remiss if we did not take the time to explain these highly unusual circumstances to our loyal customer base, and ask for your understanding and support.
How you can help?
Firstly, please be patient if some of your deliveries take longer than normal. Our teams are working extremely hard and they care just as much as you do about the efficiency and professionalism of their service.
Secondly, communicate to your customers that there may be some unavoidable delays in their expected delivery schedule. It would be helpful if they could use the provided track and trace services, or contact you, as the seller, if they have queries about their delivery, rather than ringing network depots.
Work with your pallet network and your local depot to ensure that every pallet is correctly manifested, packaged and all necessary paperwork and contact details are correct. When Hubs and depots are extremely busy, troubleshooting problematic consignments creates an unnecessary delay.
Please remember that our successes still outnumber the challenges we face, and that our primary concern is to give you optimal service, safely, cost effectively and sustainably.
Thank you, on behalf all the UK's pallet networks for your understanding.
Founder & Chairman, APN