Yes, we arrange both exports and imports between Australia and the UK, with both air and sea services. If pricing isn’t returned automatically, complete the custom quote and we’ll respond quickly.

Use our Instant Quote Tool online/a>, — no login required, and no minimum volumes. Enter your collection and delivery postcodes, pallet size, and weight to see live prices from multiple carriers.

Rates change due to fuel costs, seasonal demand, and carrier capacity. Peak season (September–January) usually sees higher prices.

Use ISPM-15 heat-treated pallets and secure the load with straps or shrink-wrap. Goods should fit within the pallet footprint. If items overhang, declare full dimensions and protect with heavy-duty corner or edge protection. See our How to Prepare a Pallet guide.

A pallet is properly packed if it is stable, secure, and protected for international transport. Use new, double-walled boxes and sufficient cushioning. Goods must be palletised with shrink-wrap and straps.

Not always — most carriers provide tail-lift vehicles for pallets up to 750 kg. If your pallet exceeds this weight or is oversized, a forklift will be required.

Shipments must use 4-way entry pallets. Wooden pallets must be ISPM-15 certified; plastic pallets are also accepted. See our How to Prepare a Pallet guide and our Australia page.

Australia uses 1165×1165 mm domestically, while international trade uses 1200×1000 mm ISO pallets. Export pallets must be ISPM-15 compliant.

DHL accepts up to 160 cm; FedEx economy accepts up to ~175 cm. Always declare dimensions accurately.

Most goods can be shipped, but restrictions apply. Prohibited items include hazardous materials, counterfeit goods, perishable foods, and undeclared lithium batteries. Check our Prohibited & Restricted Items list.

Yes — they must be professionally cleaned, fully drained, and collected from a commercial address. Strap securely and check our Prohibited & Restricted Items.

Yes, but restrictions apply — especially for lithium batteries. Some carriers accept them only with the correct MSDS and packaging. Please check with our team before booking.

Australia enforces strict inspections, especially on wood, food, and agricultural goods. ISPM-15 pallets are mandatory. Non-compliant goods may be fumigated, quarantined, or destroyed.

No — we do not provide refrigerated transport. All shipments must be non-perishable.

Yes, choose a service that accepts personal effects and provide photos of your packed consignment. Be prepared for customs checks and possible duties. See our How to Prepare a Pallet guide.

Private senders need a proforma invoice; businesses require a commercial invoice. It must list HS codes, descriptions, and values. See our Sea Freight guide.

Duties and taxes are based on HS code, declared value, origin country, and freight cost. The consignee must pay them. See our Export & Import guide.

Most goods don’t, but some restricted products do — e.g., chemicals, wildlife, or agricultural goods.

You’ll need to provide extra documents or pay fees. Storage or demurrage charges may apply.

Demurrage is port storage charges; detention is for holding containers too long. Both apply if clearance is delayed.

Yes — the consignee must pay duties and taxes. If refused, goods may be returned or stored at your expense.

Goods will be held until charges are paid. If refused, you remain responsible for return or disposal costs.

Yes — instant cover up to £50,000, and higher on request. Add insurance during booking or email us. See our Insurance Calculator.

Please notify us immediately if your pallet arrives damaged. You must take clear photos of the pallet and packaging on delivery, note the damage on the delivery paperwork, and contact us with your booking reference. We’ll guide you through the claims process and liaise with the carrier.

To submit a claim, you’ll need to complete our claim form, provide proof of value (such as an invoice), and supply evidence like photos of the goods and packaging. Claims must be filed within the carrier’s deadlines, usually 72 hours of delivery.

Provide dimensions and weight at booking. Any changes must be advised at least 24 hours before collection.

Yes — provide a local number for delivery. Depots will not call UK numbers.

Remote inland deliveries may face surcharges or longer transit times. Confirm coverage before booking.

Yes — depot drop-offs can be arranged in advance. Contact us to confirm the location and carrier.

Air freight typically delivers in 3–4 working days; sea freight varies by destination: around 6 weeks to Fremantle, 7 weeks to Brisbane, and 8 weeks to Sydney. Air is best for urgent or high-value goods, while sea is more economical for heavier or bulk shipments. Compare transit times and prices in the Instant Quote Tool.

Yes — including Sydney, Melbourne, Brisbane, Perth, Adelaide, Tasmania, and Darwin.

Yes — DHL Express delivers in 2–4 working days.

Yes — many are routed via Singapore or other regional hubs.

Yes — Pallet2Ship provides tracking for both LCL and FCL shipments.

Sea is more economical for large or heavy shipments, but transit takes longer due to distance, port handling, and vessel schedules. For urgent goods, use air freight.

Air freight is fastest; sea freight is the most economical. Air is ideal for urgent consignments; sea is best for large or heavy loads.

FCL means you book the whole container; LCL means your pallet shares space with other customers. FCL is faster and safer, while LCL is cheaper for smaller volumes.

Cancellations are possible but may incur fees. Postponements must be notified 24 hours in advance. See our Carriage Terms.

Yes — port-to-port is available if your consignee can collect directly.