Coronavirus Service Updates
As we know, there are many news reports right now that talk about countries closing their borders to minimise the spread of the Corona Virus, and clearly this has caused disruption across Europe. If you wish to send a consignment between countries, please read the information below to ensure your expectations are met. For all customers paying to ship a consignment from one country to another, you must:
1. Check that the delivery or collection point is open for business and that the pallet will be ready.
2. It is critical to have the right contact details of the consignee, full phone number and name â€“ please ensure you double-check this information.
3. Consignments that cannot be delivered as not open or the area is restricted for access will end up being either returned or stored, this will be chargeable and there may not be a choice of storage due to capacity constraints.
4. Due dates will need to be extended so that realistic service levels can be established. It is likely that our premium service will be 1 day slower and the economy service up to 1-2 days slower, however, this will depend on consignment specifics.
5. Pallets will not automatically be returned without Palletways customer service contacting the payor for instruction.
6. We are putting in procedures to work around contamination issue so the POD process could vary by country.
DHL reports that most deliveries are still being made as normal; however, there are delays and disruptions in some countries (please see the country-specific information below). Customers are asked to check potential local delivery disruptions with their recipients before booking their shipment.
DHL has suspended service in these areas:
5611 Grossarl; 5612 Huettschlag; 5630 Bad Hofgastein; 5632 Dorfgastein; 5640 & 5645 Bad Gastein; 6450 Soelden; 6452 Hochsoelden; 6456 Obergurgl, Hochgurgl; 6458 Vent; 6553 See, Paznaun; 6555 Kappl; 6561 Ischgl; 6562 Mathon; 6563 Galtuer; 6580 St. Anton am Arlberg, St. Christoph; 6762 Stuben; 6763 Zuers; 6764 Lech; 6767 Warth; 6888 Schroecken; 8972 Ramsau am Dachstein; 9844 Heiliigenblut.
There are likely to be delays for all shipments to China due to the coronavirus outbreak. DHL Express has resumed service to most parts of China. However, services to Hubei (Wuhan) remain suspended.
DHL has suspended service in the following areas: Litovel 783 21, 783 31; Cervenka 784 01; Unicov 786 81, 783 91, 783 93
DHL has suspended service in the following areas: Auvergne, Mulhouse, Strasbourg, Toulonâ€“Hye`res.
There are likely to be delays for all areas of Italy due to closures. DHL has reported suspended service in these areas: Avellino, Ariano Irpino, Atena Lucana, Caggiano, Forli`, Medicina, Sala Consilina, Salerno Polla. According to DHL, shipments that have already arrived at the local depots in these areas will be held for now.
DHL has suspended service to Libya due to flight cancellations.
Please note that the Philippines has announced a lockdown on the capital Manila for a month to contain the coronavirus outbreak, effective from March 15th 2020. Please expect delays for pick-ups and deliveries in the Manilla metro area, plus Luzon, Visayas and Mindanao. DHL are delivering to limited postcodes within the following areas: Abra, Albay, Apayao, Aurora, Bataan, Batangas, Benguet, Bualacan, Cagayan, Camarines Norte, Camarines Sur, Cavite, Ifugao, Ilocos Norte, Ilocos Sur, Isabela, Kalinga, La Union, Laguna, Mountain Province, Nueva Ecija, Nueva Viscaya, Pampanga, Pangasinan, Quezon, Quirino, Riza, Tarlac, Zambales. Service has been suspended in all other areas within the Philippines.
DHL has suspended all service to Somalia.
Please be advised that Euro Pallex has suspended their freight services to/from Spain and Portugal, for the foreseeable future. Due to the current situation, Timed deliveries/ AM deliveries are no longer guaranteed. This is just a temporary measure, and we will continue updating you regarding any future changes.
Europa has announced that, in order to protect customers and their staff, they will deliver the shipments without the obligation to sign the documents of the customers and the drivers will put the date and hour of the delivery on the POD. It's important to add that during this period we will not accept any claims where goods are later stated to be damaged or missing.
Currently, there are no suspended services, but please be advised that there will be collection/delivery delays. Transglobal Cargo/Cargo Deliveries
: Ghana, Nigeria and Sudan service suspension until further notice. Please note we expect a further update on this and will advise accordingly. We have been informed Nigeria is now operational due to ease of lockdown by the Federal Government of Nigeria. Australia
: Please expect delays due to flight availability and capacity. Bangladesh
: Service suspended until further notice. Please note we expect a further update on this and will advise accordingly. The Caribbean, Central & South America:
Service suspensions reported in Bolivia, Ecuador, Honduras, Panama, Paraguay, Peru and Venezuela. Full and partial lockdowns ongoing. Please note we expect a further update on this and will advise accordingly. Expect delays in Argentina, Brazil, Chile, Dominican Republic, Uruguay and Colombia. Aruba & Bahamas are experiencing customs delays with priority given to medical supplies. China
: Expect delays of 2-3 working days due to stringent traffic control and inspection measures throughout Mainland China. Hong Kong
Please expect delays due to reduced flight availability and capacity. Italy
: Expect delivery delays until further notice. Whilst the country is now resuming business, there are still restrictions and we will update accordingly. Rest of EU
: Service disruption is expected throughout the EU with local business closures and restricted movement. Deliveries to places of work may be delayed. Delivery Drivers will not be requesting signatures for safety reasons. Israel
: Bnei Brak city is on lockdown, with service suspended, please expect delays throughout the rest of Israel of 2-3 days due to restrictions. Japan
: Delays in major cities from the 7th April ongoing due to restrictions by the Japanese Government, we will update accordingly. Delays of 1-2 from Hong Kong to Taipei where our service hub is located, Taipei have advised further delays from the hub to Japan of an additional 5-7 days. Kuwait
: The government had imposed a nationwide lockdown extended until June pending confirmation of the date, we will update accordingly changes and dates however this is extended until further confirmation is received. Macao
: Delivery delays between 1-2 working days expected for all services. Malaysia
: Expect minor delays due to partial lockdown imposed, lockdown extended until 9th June 2020. We advise against shipping to Business as many â€˜non-essential' organisations are closed. Middle East
: Azerbaijan and Jordan service suspension until further notice. Please note we expect a further update on this and will advise accordingly. Nepal:
Government of Nepal has extended the complete countywide Lockdown till 14th June 2020. Our offices will remain closed. Scheduled flight operations are suspended till 30 June 2020 as of now, this will be reviewed 14th June 2020. New Zealand:
Please expect delays whilst shipments are transiting to and from New Zealand Oman:
The government has declared a complete lockdown from 1st April until further notice. Please note we expect a further update on this and will advise accordingly. Philippines
: Services have been suspended due to Government travel restrictions. Pending update of extension period from May into June we will advise accordingly. Singapore:
Lockdown extended until further notice, we have flight connection delays to Singapore due to the further extension of restrictions and shipments are still being routed via other carriers on cargo please expect delays. Sought Africa:
Service currently limited linehaul options and restrictions in the country due to COVID, please expect delays. We will update accordingly. South Korea
: Minor delays of 1-2 working days due to flight capacity between Hong Kong and Taipei where our service hub is located. In-country delivery delays due to reduced workforce. Sri Lanka
: Normal service capabilities have resumed within Sri Lanka, please expect delays on departure due to flight availability/capacity and shipments are still being routed via other carriers and cargo. Switzerland
: Flights restricted to one per week. Taiwan
: Minor delays within Taiwan of 1-2 working days also further flight delays from Hong Kong to Taiwan. Thailand
: Normal service has resumed however please expect slight delays on deliveries due to COVID restrictions. United States
: Passenger flights between the UK and US now suspended with airlines operating a cargo service only. Surcharges will apply for all direct courier and cargo services. Linex is operating direct and indirect courier services to the USA, please contact our Sales Department for further details. We advise against sending B2B shipments to CA, CO, CT, DE, FL, GA, HI, ID, IL, KY, LA, MO, MI, NJ, NY, OH, PA, TN and TX. UAE
: The government decided to reduce the 24-hour controls on movement following the success of efforts to combat Covid-19. 24-hour movement restrictions are reduced for public movement and have returned to normal between 6.00 am and 10.00 pm and restrictions will be in place only between 10.00 pm and 6.00 am. Lockdown city, Deira Dubai after weeks of heightened restrictions has hugely helped to contain the spread of coronavirus. No new Covid-19 cases were recorded in the last two days, therefore, the lockdown has been uplifted no restrictions for delivery and pickup from the Deira region stated below areas/streets. Murshid Bazar, Al Ras, Baniyas Square, Ayla Nasir Street, Sabkha Road, Al Musalla Street, Al Khaleej Street, Gold Souk, Naif Road Vietnam
: Due to the big impact of the COVID 19 pandemic; the Vietnamese government is currently implying the â€˜shelter in place' order in most of the cities and provinces and also there are very limited domestic flights available, please kindly note there will be major delays in deliveries and pick up service will not available in some out of area /suburbs.Please be advised that many flights have been cancelled due to Coronavirus, and some airlines have reduced the air freight capacity to some destinations, such as Singapore, Saudi Arabia, the UAE. This will result in delays and unexpected rates. All services and rates are subject to confirmation.
Update- 18th of March:
As the situation regarding Coronavirus has continued to develop across the UK, we are now taking sensible precautions to reduce the risks whilst ensuring there is minimal disruption to our operational performance.
One area identified as a concern for both the delivery points and our drivers, when making collections or deliveries, is the collection of signatures from the consignees. This act provides close contact, between the two parties and increases the risk of infection. We are therefore looking to retain our current EPOD and paper signature capture that is currently in place but add an additional process which will be accepted as a Proof of Delivery when signature capture is not possible. In such events, we are looking for your authority to enable collections or deliveries to commence without signature until risks from the Coronavirus are controlled. In all cases, a name, date and time will be obtained but will be printed on the Proof of Delivery documentation by the driver. We look for your support during this difficult period and feel it is necessary to take these preventative measures to minimise people contact and interaction, reducing risks relating to Coronavirus entering our working environments. As the situation changes these terms will be updated.
Update- 16th of March
Dear valued customer,
Please be advised that some of our services to/from Italy and Spain have been suspended due to the COVID-19 outbreak. Only the transportation of food and beverage, basic necessities and relief goods are currently permitted. We ask you to make sure that the Italian consignees are open and not to ship consignments heading to closed delivery points. Please make sure you check with us at email@example.com before placing the booking. We thank you for your understanding.Update- 12th of March
: Delivery service to Wuhan and Hubei province has resumed. Elsewhere delays are expected as stringent traffic control and inspection measures in Mainland China. Expect delays of 2-3 working days. Italy
: Expect delivery delays until at least 3rd April during the 'Lockdown' period. Ireland
: The situation is being monitored following Irish Governments announcement to move into a â€˜Delay Phase'.
: Minor delays of 1-2 working days due to flight capacity between Hong Kong and Taipei where our service hub is located. Macao
: Delivery delays between 1-2 working days expected for all servicesSouth Korea
: Minor delays of 1-2 working days due to flight capacity between Hong Kong and Taipei where our service hub is located. In-country delivery delays due to reduced workforce. Taiwan
: Minor delays of 1-2 working days due to flight capacity between Hong Kong and Taipei. No delivery delays in the country.United States
: The situation is being monitored following the US Government announcement on 11th March banning flights to and from Europe's Schengen Area. Flights between the UK to the USA are departing as normal.Update-11th of March
Please be advised that all couriers throughout mainland China are fully operational aside from Hubei providence which is still on lockdown.
Italy is currently facing a large number of cases and as a result, the country has gone into lockdown.
DHL & UPS have permission from the Italian government to continue to operate as normal, so there are no restrictions at this moment in time.
All other couriers have advised that pick-ups and deliveries in the below towns are suspended until further notice:
Casalpusterlengo - 26841
Fombio - 26835
Maleo - 26847
Somaglia - 26867
Bertonico - 26821
Terranova dei Passerini - 26827
Castelgerundo - 26844
San Fiorano - 26848
Codogno - 26845
Castiglione dadda - 26823
Vo Euganeo- 35030Update-10th of February
-Beijing is still closed until next Monday 17th, this is a Government decision
- Qingdao, Hangzhou, Nanking, Guangzhou offices are still closed with no update of when they will re-open (no Cathay flights into Qingdao, Hangzhou or Nanking)
- Zhengzhou, Shanghai, Xiamen are currently open with very limited staff in attendance
- Shenzhen will soon re-open, however the date to be confirmed (subject to on-going inspection from local authorities and Government officials
- Chinese Domestic transportation remains very limited, especially between cities and provinces. (most of the highways are subject to blockades) We have been advised that most of the factories are still closed, along with many of our franchise customers thus affecting further delays. We will update and advise you of any changes as soon as possible. Hong Kong Update- 31st of January
The Hong Kong Government has advised people in Central, Hong Kong, also known as the Central business district, to work from home, to avoid causing virus inflation in common areas. Because businesses may be closed during this period, collections/ deliveries will be affected.
We will keep you updated as soon as possible.
Please be advised there will be no export & no import clearance service and no delivery or collection service to/from China until 10th of February, due to the worsening Coronavirus outbreak.
As soon as we have any updates, we will keep you informed.