0044 (0) 1753 299 456 Our telephone lines are extremely busy, and we find that a number of calls are unfortunately being missed.
To avoid disappointment we strongly recommend you email us, use the Contact us page or the chat system below. Please always use the Order number or the Quotation number on the subject line.

Pallet2Ship® logo

Should you insure your freight?

Posted on Friday, April 25th by

A very common question we get asked by clients is whether they should insure their freight. The simple answer would be a yes, if you want that additional peace of mind.

However, adding insurance will of course mean an added expense and unless you’re sending goods for non-business use, there are other factors to consider before you decide on taking up insurance or not (It’s worth noting here that every carrier will have a general liability insurance already).

So, lets take a closer look…

Can you charge your customer?

Perhaps, the most important factor to consider is whether you can charge your customer for the cost of the insurance. This could be done by offering the option to them additionally or factoring the cost of this in within your product pricing (probably, not easy to do).
Obviously, if you can charge this to your customer then it makes sense to insure your shipping.


It would seem obvious, but your goods should be very well packaged, to begin with. It’s surprising how many times we come across broken goods where the sender had clearly not taken the time to pack the goods properly.

The most recent example is a, what was once a very cool Panasonic 48 inch Plasma TV. Although it was sent in the original box, there were very few protective cardboard boxes present, to keep the TV safe and stop it from moving around. The item was being shipped from Leicester to Berlin, Germany!

Of course, no matter how well your items are packaged, there’s other factors to consider, which we’ll discuss below.

Carrier’s liability insurance

As mentioned briefly above, all carriers have to have a basic liability insurance. In most cases, this will be more than the value of items you’re sending (if they’re low value items). Make sure you check what the liability insurance value is before taking a decision.

Nature of items

Fragile items such as containing glass, antiques, solar panels etc. should be very well packed to begin with. However, some items may be excluded by the carrier’s general liability insurance so it’s a good idea to check up on this first and then taking a call.

Shipping destination

International shipping often involves multiple courier points where your goods may be off-loaded and then loaded again to different vehicles, modes of transport and so on. “Physics wise” (!), the more the changes, the higher the probability that something may get damaged so take this into account when trying to determine the need or lack thereof, for additional insurance.

Are my items high-risk?

In cargo terms, small but expensive items are generally on the ‘high-risk’ list and more prone to theft as these can be easily sold in the black market. Items such as phones, jewellery, DVD’s to name a few.

We hope you find this useful. If we can be of further assistance, please don’t hesitate to get in touch.

If you have any questions regarding our services, tracking your parcel or advice, we're here


Read more


Tips to save on shipping costs

Read more


Packing Your Fragile Items

Read more


How to Pack Items For Transport, The Right Way!

Read more

5 stars: Excellent

Linda Loughborough
Pallet came within agreed time frames, driver was very professional and helpful. Generally great service all round.

5 stars: Excellent

It was the first time i’ve used this company, and i must say i’m impressed. They collected and delivered my pallet in a timely manner, as per my instructions. I will definitely knock on their door next time i will need a fast delivery service!

5 stars: Excellent

Josh Mapp
It was my First time shipping something this big, Very good customer service helped me every step of the way with my many many questions, I will be using them again in the future and would definitely recommend

©2007-2021 Pallet2Ship®

Pallet2Ship® uses cookies to improve your user experience. By continuing to use this site, you agree to accept our use of cookies as outlined in our privacy and cookie policies.

I Accept