Regardless of the current crisis, normal mail and parcel delivery continue across Germany, with no operational restrictions.
CEO of Deutsche Post DHL Group, Frank Appel, declared: "We continue to ensure reliable mail and parcel delivery. This is a test - the kind we haven't seen in decades - but our customers in Germany can rest assured that we are doing everything in our power to ensure continued, reliable delivery of their mail and parcels."
Currently, mail and parcel delivery services continue across the country uninterrupted, and the majority of partner outlets and DHL Paketshops remain open for business. The latest service quality indicators showed that in the last two weeks, over 90% of letters and more than 85% of parcels were delivered to their recipients one day after arriving in the sorting center - the same kind of quality numbers achieved during normal times, i.e. without special restrictions.
Deutsche Post and DHL Parcel have also improved their processes to help protect against infection and ensure continued postal service. To minimise contact and reduce the risk of infection, Deutsche Post DHL drivers will no longer ask the recipients to sign for their parcels. Also, as part of a pilot project in the Heinsberg region (Germany), Deutsche Post DHL is collaborating with food retailers to deliver food and other household products to higher-risk households. The service allows people with pre-existing medical conditions, older people or those in quarantine to stay home and avoid the risk - to themselves and others - of shopping in stores.
All Deutsche Post and DHL facilities are required to follow stringent hygiene rules to protect both employees and customers, and the safety measures recommended by the Robert Koch Institute are being implemented in all areas. Delivery employees, for example, are currently working in two different shifts in order to minimize contact. Some 30,000 additional liters of hand disinfectants were also made available to delivery personnel in the last several days. In the coming weeks, all delivery vehicles will be equipped with a water canister so that deliverers can wash their hands during their routes since other facilities are currently inaccessible.
As a precautionary measure, Deutsche Post had produced and stored over 1,000 protective shields for the postal outlets' counters. Ten days ago, these were sent to the partner outlets and installed. Additional partner outlets are gradually being fitted with protective shields despite the unusually high demand for such items around the world.
Tobias Meyer, CEO of Post & Parcel Germany declared: "During this difficult time, our drivers, sorters and retail outlet partners are ensuring normal postal service across Germany. They've received a lot of well-deserved recognition for this - not only from us but from our customers. Deutsche Post DHL employees are showing tremendous dedication - each for his or her own town, and all of us together for Germany. For everyone in the company, and for me personally, it's a source of tremendous gratitude and pride."
Source: Deutsche Post DHL Group
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Pallet came within agreed time frames, driver was very professional and helpful. Generally great service all round.
It was the first time i’ve used this company, and i must say i’m impressed. They collected and delivered my pallet in a timely manner, as per my instructions. I will definitely knock on their door next time i will need a fast delivery service!
It was my First time shipping something this big, Very good customer service helped me every step of the way with my many many questions, I will be using them again in the future and would definitely recommend